Responsly Unified Experience Management Platform

What is Responsly?

Responsly provides a comprehensive platform for managing customer, employee, and product experiences. It offers a powerful survey maker with AI capabilities to streamline the process of gathering and analyzing feedback. The platform is designed to be user-friendly while offering advanced features for creating and distributing surveys through multiple channels, ensuring businesses can effectively understand and improve experiences across all touchpoints.

Responsly helps organizations improve crucial metrics like Customer Satisfaction (CSAT), Customer Effort Score (CES), Net Promoter Score (NPS), and Employee Net Promoter Score (eNPS). Its integrated approach simplifies data collection and supports informed decision-making to optimize experiences.

Features

Email Surveys: Create transactional and recurring surveys.
Website Feedback Surveys: Add surveys via embed or widget.
Direct Link Surveys: Share surveys through a simple link.
In-App Surveys: Integrate within web and mobile applications.
WhatsApp Surveys: Cost-effective surveys with higher response rates.
SMS Surveys: Reach a wide audience through SMS.
AI Survey Generator: Create surveys with AI assistance.
Survey Maker: Build custom surveys, forms, quizzes and tests.

Use Cases

Measure Customer Satisfaction (CSAT)
Analyze Customer Effort Score (CES)
Track Net Promoter Score (NPS)
Gauge Net Sentiment Score (NSS)
Assess Employee NPS (eNPS)
Evaluate Product Market Fit (PMF)
Conduct 360-degree employee reviews
Gather product feedback
Streamline HR processes
Create and share registration forms.

FAQs

How do I create a survey?

Instructions for creating a survey are available in the Help Center, including a video tutorial.
How do I create a quiz?

Guidance on creating a quiz can be found in the Help Center.
Does Responsly support multilingual surveys?

Yes, Responsly offers support for multilingual surveys.
Is Responsly GDPR compliant?

Yes, Responsly is compliant with General Data Protection Regulation (GDPR).
Is Responsly CCPA compliant?

Yes, Responsly is compliant with California Consumer Privacy Act (CCPA).