Responso AI-driven customer support, integrated with your marketplaces

What is Responso?

Responso is a comprehensive customer service platform designed specifically for the e-commerce industry. It enables businesses to manage customer inquiries and messages from various sources, including marketplaces (like Amazon, eBay, Etsy), e-shop platforms (like Shopify, WooCommerce), social media (Facebook, Instagram, WhatsApp), and email, all within a single, unified dashboard. This consolidation streamlines communication workflows and helps teams respond more efficiently.

The platform leverages Artificial Intelligence, specifically based on ChatGPT-4 technology, to assist support agents. This AI capability helps in formulating context-aware responses, checking order details, and improving the overall quality of customer interactions. Responso also features robust automation tools, such as an intelligent autoresponder with customizable conditions and automatic actions to handle repetitive tasks, significantly reducing manual workload and improving response times, which is crucial for maintaining high seller ratings on competitive marketplaces.

Features

Multi-channel Communication Management: Consolidate messages from marketplaces, e-shops, social media, and email.
AI Assistant: Utilizes ChatGPT-4 to help draft context-aware responses and improve text.
Intelligent Autoresponder: Set up automated replies with over 20 conditions for various scenarios.
Automatic Actions: Automate workflows like assigning tickets to specific agents based on criteria.
Returns and Refunds Module: Simplify the process of handling customer returns and complaints.
Statistics and Reports: Monitor key metrics like response times, inquiry volume, and agent performance.
Extensive Integrations: Connects with Amazon, eBay, Shopify, WooCommerce, Facebook, Instagram, and many more.
Team Collaboration Tools: Includes multiple mailboxes, user roles, permissions, and private notes.
Text Proofreader: Helps ensure messages sent to customers are grammatically correct (Standard/Enterprise plans).
Translator: Provides translation capabilities within the platform (Enterprise plan).

Use Cases

Centralizing customer support for multi-channel e-commerce businesses.
Improving response times on marketplaces like Amazon, eBay, and Shopee.
Automating responses during out-of-office hours or for common inquiries.
Streamlining the handling of product returns and customer complaints.
Using AI to assist customer service agents in crafting better replies.
Automating repetitive tasks within the customer support workflow.
Monitoring team performance and customer satisfaction levels.
Managing customer communication efficiently across different platforms and accounts.

FAQs

What is Responso?

Responso is a customer service software that allows you to effectively manage inquiries and messages from multiple sources in one place. It helps improve response rates and automate customer relationships, enhancing relevance on platforms like Shopee, eBay, and Amazon.
Can I try the system before buying?

Yes, you can test the fully functional system without any obligations for 14 days. This trial corresponds to the Standard version.
Who is an agent in the Responso system?

An agent is a system user to whom specific customer inquiries or discussions can be assigned. Users can be assigned roles such as administrator or agent.
Is it possible to issue a VAT invoice?

Yes, Responso provides VAT invoices for its services.