What is Rafiki?

Rafiki offers a sophisticated AI-driven platform aimed at revolutionizing sales intelligence for businesses of all sizes. It empowers revenue teams by transforming complex sales data into clear, actionable insights. The tool leverages Generative AI to produce comprehensive reports on deals, pipeline health, and team performance with just one click. Users can query their entire sales ecosystem using plain English to receive instant, accurate answers regarding customer interactions and deal statuses, consolidating information into a single source of truth.

The platform focuses on boosting productivity and efficiency across sales functions. Key capabilities include automated call summaries that capture essential topics and trends, saving significant administrative time weekly. It also features intelligent CRM synchronization, automatically extracting and inputting relevant data like MEDDIC or BANT criteria from conversations. Furthermore, Rafiki aids in scaling best practices by automatically scoring calls, identifying coaching opportunities, and generating personalized follow-up emails, allowing teams to focus more on closing deals and less on manual tasks.

Features

Gen AI Reports: AI-powered reports providing instant analysis of deals, meetings, and performance metrics.
Gen AI Search: Ask questions in plain English about sales data (deals, meetings, metrics) and receive instant AI-powered answers.
Smart CRM Sync: Automatically extracts and fills CRM fields (MEDDIC, SPICED, BANT, GAP, etc.) from call conversations.
Smart Call Scoring: AI-powered call auditing and scoring to identify improvement areas and provide coaching recommendations.
Smart Follow Up: GPT-4 generated follow-up emails with key moments and next steps delivered minutes after calls.
Smart Call Summary: AI-generated human-like call summaries highlighting key topics, trends, and facilitating CRM updates.
AI Agents: A suite of AI agents designed to enhance revenue performance.
ChatGPT for Sales / CS: Engage with meetings and deals using instant, GPT-powered chat responses.

Use Cases

Generate comprehensive RevOps reports automatically.
Analyze sales calls and meetings for coaching insights.
Automate CRM data entry from call transcripts.
Create AI-generated follow-up emails quickly.
Search across all customer interactions using natural language.
Improve sales forecasting accuracy with deal insights.
Onboard new sales representatives faster.
Identify churn risks and upsell opportunities.
Track competitor mentions and market trends in calls.

FAQs

Can I purchase different plans for different teams?

Yes, you can. For instance, sales and customer success teams might use Premium licenses, while other teams could use different plans or stay on the Free plan.
Who is considered a collaborator?

A collaborator is any user who needs to listen to recordings or comment on meetings but doesn't need to record their own. Collaborator access is free.
Who is an active meeting host?

An active meeting host is a user who records and transcribes their meetings and calls. Licenses need to be purchased for these users.
What happens after the free trial ends?

After the 14-day trial, your subscription automatically changes to the Free plan. You retain access to past recordings and notes, but future recording/transcription is limited unless you upgrade.
Does Rafiki offer special pricing for early-stage startups?

Yes, Rafiki offers generous discounts for early-stage startups. You can contact their Help Desk to discuss specific situations and pricing options.