What is Posh AI?
Posh AI offers a specialized platform delivering artificial intelligence solutions tailored for financial institutions, including banks and credit unions. Built by experts in both AI and finance, the platform focuses on providing secure and responsible AI to enhance customer experiences and operational efficiency. It utilizes the REALM™ AI model orchestration and reasoning engine to power intelligent, human-like conversations.
The company provides several key products integrated into a single platform: a Voice Assistant for 24/7 call handling and transaction automation, a Digital Assistant for website and app customer service, a Knowledge Assistant to provide quick information access for employees, and Posh Answers to transform website search capabilities. These tools aim to enable self-service options for customers, empower staff by handling repetitive queries, streamline onboarding, and reduce operational costs through automation and improved efficiency across various banking channels.
Features
- Voice Assistant: A 24/7 talking AI assistant for FAQs, call routing, and banking transactions.
- Digital Assistant: Provides 24/7 customer service and guidance on digital platforms (website, app).
- Knowledge Assistant: Equips employees with quick access to internal information.
- Posh Answers: Transforms website search into an AI-powered help center.
- Posh Portal: A unified, no-code platform for managing, configuring, and analyzing all AI assistants.
- REALM™ Engine: Proprietary AI model orchestration and reasoning engine powering the assistants.
- Integrations: Seamless integration capabilities with existing financial institution solutions.
- Security Focus: Multi-layered security, SOC2 Type II compliance, and transparent auditing.
- Analytics Dashboard: Provides insights into chat, call, and search data for performance analysis and improvement.
- Customization: Allows tailoring of bot routing, voice, responses, and conversation flows.
Use Cases
- Providing 24/7 automated customer support for banks and credit unions.
- Answering frequently asked questions via phone, website, or mobile app.
- Automating routine banking transactions through voice commands.
- Guiding customers through online banking processes.
- Empowering financial institution employees with instant access to internal knowledge.
- Reducing call center wait times and operational costs.
- Improving employee onboarding and training efficiency.
- Enhancing website search functionality for better self-service.
- Analyzing customer interactions for service improvement insights.
FAQs
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What types of financial institutions does Posh AI serve?
Posh AI provides solutions specifically tailored for banks and credit unions. -
What AI engine powers Posh AI's assistants?
Posh AI's solutions are powered by REALM™, their proprietary AI model orchestration and reasoning engine. -
How does Posh AI ensure data security and compliance?
Posh AI employs multi-layered security, adheres to SOC2 Type II and CSA STAR Level 1 compliance, performs regular audits, penetration testing, and maintains transparency through its Trust Center. -
Can Posh AI assistants be customized?
Yes, the Posh Portal allows for customization of bot routing, voice selection, response creation, and designing custom conversation flows. -
Does Posh AI offer solutions for internal employee support?
Yes, the Knowledge Assistant is designed to provide employees with quick and efficient access to internal information.
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