What is Pluspoint?
Pluspoint provides an AI-driven solution tailored for multi-location businesses seeking to improve their online presence and customer engagement. It assists companies in managing their local profiles across various platforms, ensuring consistent visibility and attracting potential customers. The platform also focuses on building credibility by centralizing the management of customer reviews from multiple sources.
Through its unified system, Pluspoint enables businesses to handle omnichannel customer conversations efficiently from a single inbox. It facilitates social media content management across different channels and allows for the creation of targeted micro-sites to connect with customers. Furthermore, Pluspoint incorporates tools for gathering customer feedback via surveys, executing marketing campaigns, and analyzing performance through metrics like NPS, keyword trends, and sentiment analysis, leveraging AI to optimize these processes.
Features
- Listings Management: Manage local profiles for increased online visibility.
- Review Management: Build credibility through multi-platform review management and monitoring.
- Unified Inbox: Engage customers via omnichannel conversations from a single platform.
- Social Posting: Manage content on social media platforms from a unified dashboard.
- Micro-sites: Boost customer connection with targeted micro-sites.
- Surveys: Collect feedback to enhance customer experience.
- Campaigns: Execute tailored marketing campaigns for customer engagement.
- Analytics: Unlock growth with NPS, keyword, and sentiment insights.
- Pluspoint AI: Leverage AI for optimizing customer experience and reputation.
- Automatic Replies: Automate responses to reviews.
- Live-chat: Engage with website visitors in real-time.
- Sentiment Analysis: Analyze customer feedback sentiment.
- Review Generation: Tools to encourage customers to leave reviews.
Use Cases
- Improving online reputation for businesses with multiple locations.
- Managing customer reviews across various platforms.
- Centralizing customer communication from different channels.
- Increasing local SEO rankings and online visibility.
- Scheduling and managing social media content.
- Gathering customer feedback through surveys.
- Running targeted marketing campaigns.
- Analyzing customer sentiment and Net Promoter Score (NPS).
- Enhancing customer retention through targeted campaigns.
- Streamlining communication for automotive dealerships and service centers.
- Managing patient reviews and communication for healthcare practices.
- Boosting visibility for real estate listings.
- Improving online presence for retail stores.
- Managing reputation for restaurants and cafes.
- Centralizing guest communication for hotels.
FAQs
-
Can I change my subscription plan later?
Yes, you can upgrade or downgrade your Pluspoint plan at any time based on your business requirements. -
Are there any setup fees involved?
The Starter and Professional plans do not have setup fees. However, the Custom Plan might include a one-time setup fee depending on the level of customization required. -
What customer support options are available?
All plans include customer support through email and live chat. The Custom Plan adds a Dedicated Customer Success Team. -
What is the cancellation policy?
You can cancel your subscription at any time. The cancellation will become effective at the end of your current billing period. Please note that refunds are not provided for monthly or annual subscriptions. -
Are discounts available for annual billing?
Yes, Pluspoint offers a discount for annual subscriptions, providing 2 months free when you pay annually. Contact the sales team for further details.
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