What is NobelBiz Omni+?

NobelBiz Omni+ delivers a comprehensive cloud-based contact center solution, unifying voice calls, emails, SMS, social media, and live chat into a single, web-based platform. The software is engineered to simplify agent workflows, improve customer engagement, and support both remote and in-office teams without the need for extensive third-party integrations.

With robust security, real-time monitoring, KPI management, integrated telephony capabilities, and customizable dashboards, NobelBiz Omni+ enables contact centers to handle inbound and outbound operations more effectively. Its advanced agent scripting, seamless CRM integration, and detailed interaction histories ensure high-quality service delivery while maintaining compliance and offering worldwide scalability.

Features

Omnichannel Platform: Centralizes voice, SMS, email, social media, and live chat channels for unified management.
Advanced Reporting & Analytics: Real-time KPI tracking, customizable dashboards, and comprehensive analytics.
Agent-Friendly Interface: Intuitive dashboard with activity tracking to streamline workflows and reduce attrition.
Inbound & Outbound Call Management: Supports predictive, progressive, preview dialing, and advanced IVR scripting.
Secure Infrastructure: Offers secure access controls, PCI and SOC 2 compliance, and multiple data center redundancies.
Remote Work Capabilities: Fully web-based access allowing agents to work from anywhere without complex setups.
CRM Integration: Real-time synchronization with CRMs for seamless information flow and customer history.
Compliance Tools: Built-in TCPA, PCI, STIR/SHAKEN, and other compliance standards for industry adherence.
Customizable Agent Scripting: Dynamic scripts and user controls to ensure service consistency and quality.
LocalTouch Caller ID: Intelligent caller ID management and local number rotation for higher connection rates.

Use Cases

Managing high-volume inbound and outbound contact center operations.
Unifying customer communication across multiple channels for improved service.
Enabling remote and hybrid work settings for contact center agents.
Enhancing agent productivity and reducing turnover with streamlined workflows.
Ensuring regulatory compliance for payment and communication protocols.
Integrating seamlessly with existing CRM systems for enriched customer data.
Deploying omnichannel customer engagement in industries such as healthcare, retail, insurance, and BPO.
Improving analytics and reporting accuracy for contact center decision-makers.

FAQs

What communication channels does NobelBiz Omni+ support?

NobelBiz Omni+ supports voice calls, SMS, email, live webchat, Facebook Messenger, Twitter, WhatsApp, Telegram, and voicemail, allowing seamless omnichannel engagement.
Does the platform offer remote work capabilities?

Yes, NobelBiz Omni+ is fully web-based, allowing agents to work remotely with only a web browser, username, and password.
How does NobelBiz Omni+ ensure compliance with industry regulations?

The platform includes built-in PCI, TCPA, SOC 2, and STIR/SHAKEN compliance tools to ensure secure and regulatory-compliant operations.
Is NobelBiz Omni+ suitable for small and enterprise-level contact centers?

Yes, the solution is scalable and flexible, serving both small businesses and enterprise-level contact centers across various industries.
What kind of reporting and analytics are available?

NobelBiz Omni+ offers advanced reporting and real-time analytics, allowing users to monitor KPIs, generate detailed reports, and make informed business decisions.