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What is mycloud Hospitality?
mycloud Hospitality is an award-winning, cloud-based hotel software developed by Prologic First. It offers a comprehensive suite of tools designed to automate complete hotel operations, from front-office management to back-office accounting. This system aims to help hoteliers run their businesses profitably by improving efficiencies, enhancing guest services, and optimizing revenue through features like contactless check-in, check-out, and dining, alongside capabilities such as social sentiment analysis and accurate operational forecasting.
The platform is built with an intuitive design and ready-to-use features, making it suitable for properties of any size. mycloud Hospitality is trusted by over 2000 hotels across more than 40 countries, highlighting its global reach and adaptability. Its key strengths include a fully customizable product, budget-friendly cloud deployment, and a range of modules covering property management, F&B management, e-distribution, and guest services, all supported by advanced technology to meet modern hotel challenges.
Features
- Comprehensive PMS: All-in-one cloud-based hotel property management system.
- Contactless Guest Journey: Enables self-check-in, contactless payments, and QR code dining.
- Integrated E-Distribution: Centralized channel manager and web booking engine for optimal online visibility.
- F&B Management (POS): Streamlines restaurant and retail operations with integrated POS.
- Back Office Accounting: Robust financial accounting and reporting compliant with industry standards.
- Social Sentiment Analysis: Monitors guest feedback and social media buzz, including sentiment understanding and heat maps, to improve satisfaction.
- Accurate Forecasting: System-generated forecasts to better manage guest expectations and operations.
- Extensive Reporting: Over 350 customizable reports and analytical graphs.
- Multi-Property Support: Capable of managing operations for single or multiple hotel locations.
- 24/7 Dedicated Support: Continuous assistance from hotel domain experts.
Use Cases
- Automating daily hotel operations for front desk, housekeeping, and management.
- Maximizing room sales and occupancy through integrated channel management and direct booking engine.
- Managing hotel restaurants, bars, and gift shops efficiently with an integrated POS system.
- Enhancing guest satisfaction by offering seamless contactless services from check-in to check-out.
- Tracking and analyzing guest sentiment across social media to improve services and reputation.
- Generating accurate operational forecasts for resource planning and guest expectation management.
- Conducting in-depth financial analysis and operational reporting for strategic decision-making.
- Streamlining back-office tasks including accounting, inventory, and F&B costing.
FAQs
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What is Cloud Solution? And how is it better than the on-premises solution?
Cloud computing provides IT-related capabilities ‘as a service,’ allowing access to technology-enabled services without knowledge or control over the underlying infrastructure. It offers lower ownership costs, quicker training, a lower learning curve, faster updates, and a quick return-on-investment compared to on-premises solutions. -
What do we do to ensure the security of data of our hotel clients?
The hotel software system follows GDPR and PCI-compliance ready security and has in-built user management security. Access to the hosted server is limited, password policies are maintained, data is backed up in real-time on S3, and the complete database is encrypted and secured. -
What reports do you offer in mycloud hotel management software? Can I export the reports in an excel file or pdf file?
mycloud PMS offers over 350 reports, including standard hospitality reports, customized reports, and many graphs. Reports can be exported in Excel and PDF formats. -
If I do not like mycloud hotel software – how long do I have to stay with you?
mycloud follows a simple philosophy: if the system helps achieve goals, users will stay. If dissatisfied for any reason, users can change or cancel with a single month’s notice, as there are no multi-year lock-in contracts. -
How can I start using mycloud hotel management software?
You can start with a 30-day free trial. Professional services like training, initial setup, configuration, and data migration are charged at an hourly or project rate if required. The pricing includes free 24/7 support and all software upgrades.
Helpful for people in the following professions
mycloud Hospitality Uptime Monitor
Average Uptime
100%
Average Response Time
904.5 ms
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