What is LiveChatAI?
LiveChatAI offers an innovative AI assistant powered by OpenAI technology. It delivers solutions to complex issues with secure and accurate responses. The platform allows businesses to train a GPT-powered live chat with their specific content, ensuring personalized and informed interactions with customers.
LiveChatAI is designed to integrate with various platforms such as websites, Slack, and WhatsApp. It breaks down language barriers by supporting 95 different languages. The platform includes analytics to track performance and refine chatbot responses, and it facilitates seamless transitions to human support teams when necessary.
Features
- Custom Data Training: Train the AI chatbot with your own data (website, documents, Q&A).
- Multi-Platform Integration: Works on websites, Slack, and WhatsApp.
- Live Chat & Human Handoff: Seamlessly switch between AI and human support.
- Multilingual Support: Offers instant localization in 95 languages.
- Analytics & Reporting: Track performance, identify issues, and refine responses.
- AI Actions: Gather dynamic and personalized data.
- Multiple LLM Options: Choose between GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet, Llama, and Mistral (availability varies by plan).
- API Access: Tailor-made AI solutions with API.
Use Cases
- Customer support for instant query resolution
- Internal support for employee knowledge base
- E-commerce support for product information and order inquiries
- Educational platforms for student assistance
- Automating responses within Slack and WhatsApp
FAQs
-
What is LiveChatAI?
LiveChatAI is an AI bot platform that allows you to create a chatbot trained on your own data. It uses ChatGPT technology to create an interactive chat widget for your website. You can upload documents or provide a website link, and the chatbot will answer questions based on that content. -
How can I add my AI bot to my website?
You can integrate an iframe or add a chat bubble to the bottom right corner of your website. Generate a chatbot and select "Embed on website" to get started. -
How to import my data?
LiveChatAI scrapes your website or help center pages, collects the content, converts it into a vector database, and creates a long-term memory for use in chat. -
Can LiveChatAI predict customer behavior or analyze customer inquiries?
While LiveChatAI primarily provides real-time responses, its ability to collect data can offer valuable insights into customer behavior, and gathered data can be leveraged for further analysis. -
How does LiveChatAI handle multiple simultaneous customer conversations?
LiveChatAI can manage numerous concurrent customer interactions efficiently, ensuring fast and accurate responses, providing all customers with a seamless experience regardless of the volume of inquiries.
Related Queries
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LiveChatAI Uptime Monitor
Average Uptime
99.93%
Average Response Time
123.9 ms
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