What is joinnewton.com?

Newton provides dental practices with a dedicated AI employee designed to manage patient communication and scheduling efficiently. Operating 24/7, this AI assistant handles phone calls and text messages, preventing missed opportunities and ensuring continuous patient engagement even after hours. It works proactively to minimize no-shows and instantly fills cancelled appointment slots by managing a real-time waitlist, thereby maximizing chair utilization and practice productivity.

By automating repetitive communication tasks, Newton allows front desk staff to dedicate more time to in-person patient care, enhancing the overall patient experience. The platform integrates with existing Practice Management Systems (PMS) and offers tools for targeted patient outreach, facilitating reactivation campaigns based on appointment history, treatments, or insurance details. It also includes features like online AI chat and forms to streamline the acquisition of new patients by automatically collecting necessary information.

Features

24/7 Phone & Text Support: AI handles patient calls and texts around the clock, escalating to staff with context when necessary.
Appointment Management: Monitors arrivals, reschedules patients, manages a real-time waitlist to fill cancellations.
Targeted Patient Engagement: Build custom patient lists for AI-powered reactivation campaigns based on appointments, treatments, and insurance.
Online AI Chat & Forms: Embeddable AI chat for websites to streamline patient acquisition, automatically collecting insurance and intake details.
Voice AI: Provides AI-powered voice interaction capabilities.
Practice-Specific Training: AI learns and adapts based on the practice's specific guidelines and protocols.
ROI Tracking: Monitor new bookings, handled calls, and increased production in real time.

Use Cases

Automating patient scheduling and appointment reminders.
Reducing patient no-shows and filling last-minute cancellations.
Managing after-hours patient communication.
Streamlining new patient acquisition through online chat and forms.
Executing targeted patient reactivation campaigns.
Offloading repetitive communication tasks from front desk staff.
Providing 24/7 phone and text support for dental practices.

FAQs

How is Newton different from other AI receptionist tools?

Newton integrates a full phone system, voice AI, AI-powered patient engagement, and new patient acquisition tools, offering a more comprehensive suite compared to typical AI receptionists which might lack some of these features.
How is Newton different from existing VoIP and patient engagement tools?

Compared to standard VoIP systems, Newton adds Voice AI, AI-powered patient engagement, and patient acquisition tools. Unlike basic patient engagement tools, Newton provides a complete phone system with integrated Voice AI.
What does the implementation process look like?

Newton aims for a one-week go-live. They ship pre-configured phones, manage the phone number transfer (porting), and train the AI specifically based on the practice's needs and protocols.
How does Newton help fill cancelled appointments?

Newton manages a real-time waitlist and automatically contacts patients on the list to fill cancellations instantly, helping keep the schedule full.
How is the AI trained for a specific dental practice?

The AI learns from the practice's specific knowledge base, applying the dental office's unique guidelines and protocols to all patient interactions.