What is Intento?
Intento offers an Enterprise Language Hub designed for global businesses, integrating sophisticated Machine Translation (MT) and multilingual Generative AI capabilities. This platform facilitates immediate, tailored language experiences directly within existing software systems used by customers and employees, supporting an extensive range of over 650 languages. It enhances localization processes by combining best-fit MT with source quality improvement and automatic post-editing powered by GenAI, significantly reducing translation costs while working seamlessly with numerous Translation Management Systems (TMS).
Furthermore, the platform empowers customer support operations by enabling real-time translation for chats, tickets, knowledge bases, and community forums, ensuring consistent multilingual support. It also fosters inclusive internal communication by translating documents, support tickets, and enterprise applications in real-time. The integrated Enterprise GenAI Portal boosts team productivity with AI-driven language skills like tone adjustment and summarization, operating securely and efficiently across various GenAI models and supporting non-English content amplification through MT.
Features
- Enterprise Language Hub: Central platform for MT and multilingual GenAI.
- Extensive Language Support: Works with over 650 languages.
- Localization Enhancement: Combines MT, source quality improvement, and GenAI post-editing.
- Customer Experience Improvement: Real-time translation for support channels (chats, tickets, knowledge bases).
- Employee Experience Boost: Real-time translation for documents, tickets, and enterprise apps.
- Enterprise GenAI Portal: Provides AI language skills (tone, summarization) with security focus.
- Wide Integration: Connects with 15+ TMS, Atlassian, Microsoft, ServiceNow, Zendesk, etc.
- Custom AI Management: Customizes, evaluates, and maintains AI models for clients.
- ISO-27001 Certified: Ensures central, future-proof, and secure AI deployment.
Use Cases
- Supercharging localization workflows with customized MT and GenAI.
- Providing multilingual customer support via translated chats, tickets, and knowledge bases.
- Facilitating inclusive communication for global teams through real-time translation.
- Boosting team productivity using GenAI for tasks like summarization and tone adjustment.
- Centralizing AI deployment and management across an enterprise.
- Reducing translation costs and improving content production efficiency.
- Globalizing self-service support resources like community forums.
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