Unbabel Finally, AI translations your business can trust

What is Unbabel?

Unbabel offers a comprehensive Language Operations (LangOps) platform designed to facilitate global communication for businesses. It leverages an advanced, always-on AI engine for translation tasks, complemented by the option to incorporate human review when higher levels of quality or nuance are required. This hybrid approach allows organizations to dynamically balance cost, speed, and translation quality based on specific content types or market needs. The platform seamlessly integrates with existing business systems like CRMs and CMSs, including popular tools such as Salesforce and Zendesk, ensuring translation capabilities are embedded directly into established workflows without disruption.

The system provides dynamic, AI-driven workflows that automate translations where feasible and introduce human expertise only when necessary, directly translating into cost savings for the user. Featuring unique AI quality estimation, Unbabel delivers transparency by allowing businesses to monitor translation performance, identify areas for optimization, and gain confidence in their multilingual communications. It adapts to a company's specific terminology and tone of voice over time. Security is prioritized through ISO 27001 certification, employing robust encryption and data anonymization techniques to protect sensitive information throughout the translation process.

Features

AI-Powered Translation: Utilizes advanced AI for core translation tasks across numerous languages.
Human-in-the-Loop Option: Allows incorporating human editors for enhanced quality assurance and nuance.
Customizable Workflows: Enables configuration of translation pipelines (Machine, Hybrid, Premium) to balance speed, quality, and cost.
AI Quality Estimation: Offers real-time visibility into translation quality and performance metrics.
Seamless Integrations: Connects with CRM, CMS, and other business platforms (e.g., Salesforce, Zendesk, Intercom).
Linguistic Resource Management: Supports custom glossaries, translation memories, and localization rules.
Dynamic Cost Savings: Automates translation where possible, using human input efficiently to reduce costs.
Enterprise-Grade Security: ISO 27001 certified, featuring data encryption and anonymization.

Use Cases

Multilingual Customer Service Communication
Global Content Localization
International Market Expansion Support
Cross-Border E-commerce Operations
Global Gaming Community Engagement
Multilingual Technical Support Delivery
Travel and Hospitality Industry Communication

FAQs

How does onboarding work with Unbabel?

Unbabel provides a straightforward onboarding process, collaborating with customers to set up linguistic resources, determine necessary training and support levels, and implement integrations into key workflows.
What integrations are available for Unbabel?

Unbabel offers several native integrations for CRM, CMS, and other platforms, and can also integrate via its APIs. Specific details are available on the Unbabel integrations page.
What languages does Unbabel support?

Unbabel supports 130 languages and over 6000 language pairs. Further details can be found on their supported languages page.
How does Unbabel protect customer data?

Unbabel is ISO 27001 certified and utilizes robust data encryption and anonymization mechanisms to ensure customer and business data protection.
What is a translation pipeline in Unbabel?

A translation pipeline is a sequence of automated translation and optional human post-editing steps (like language detection, translation, quality estimation, post-editing). It's configured by type (Realtime, Hybrid, Specialist) to meet specific needs for speed, quality, and cost, managing how content flows through the Unbabel platform.