What is hostai.app?
HostAI provides a centralized platform designed specifically for the housing and hospitality sectors, streamlining customer support operations. It integrates various communication channels, including Email, WhatsApp, Calls, SMS, and Live Chat, into a single, unified inbox. Furthermore, it connects with diverse data sources such as Property Management Systems (PMS), Notion pages, Google Drive documents, and Excel sheets, consolidating company knowledge into an accessible and searchable central knowledge base.
Leveraging artificial intelligence, the platform automates responses to repetitive messages through its AI Messaging feature, allowing support teams to concentrate on more complex issues. AI is also employed to automatically tag and prioritize important conversations. HostAI facilitates task management by enabling the conversion of messages and reviews into trackable tasks, complete with assignments and due dates. Additional features include a Smart Search function for instantly finding information across all connected data sources, tools for identifying and executing personalized upsell opportunities, and a suite of collaboration tools like Multi-Player access, internal notes, task assigning, and performance insights tracking to enhance teamwork and efficiency.
Features
- Unified Inbox: Consolidate messages from Email, WhatsApp, Calls, SMS, Live Chat, and more into one platform.
- Centralized Knowledge Base: Organize company knowledge from various data sources (PMS, Notion, Google Drive, Excel) for easy access.
- AI Messaging: Automate responses to repetitive guest inquiries.
- AI Conversation Tagging: Automatically tag and prioritize important messages.
- Task Creation: Convert messages and reviews into trackable tasks with assignments and due dates.
- Smart Search: Instantly search across all connected company data sources.
- Upsell Identification: Identify calendar gaps and send personalized upsell offers to guests.
- Collaboration Tools: Includes Multi-Player access, Notes, Assigning, and Insights for enhanced teamwork.
Use Cases
- Managing guest communications across multiple channels for property management.
- Automating responses to frequently asked questions from tenants or guests.
- Centralizing property information and operational knowledge for support teams.
- Improving team collaboration for issue resolution in hospitality businesses.
- Converting guest inquiries or reviews into actionable tasks for maintenance or staff.
- Tracking support team performance and response quality.
- Identifying and executing upsell opportunities to fill booking gaps.
Related Queries
Helpful for people in the following professions
hostai.app Uptime Monitor
Average Uptime
99.87%
Average Response Time
299.45 ms
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