What is Hiya?
Hiya is a leading voice intelligence platform that empowers businesses to connect with customers more effectively by transforming anonymous calls into trusted interactions. Its flagship Branded Call service displays your business name, logo, and call reason on the recipient's screen, building instant brand recognition and trust. This reduces the risk of calls being labeled as spam and significantly increases answer rates, driving revenue and productivity.
For service providers and enterprises, Hiya offers comprehensive solutions including Number Registration with Caller Reputation to improve call deliverability across 40+ countries, Spam Analytics to block unwanted calls, and AI Voice Detection to combat fraud in real time. The platform also provides Voice AI Agents for automated outbound calling, enabling sales automation with conversational AI. Consumers benefit from Hiya's AI Phone app, which includes intelligent call screening, scam protection, and automated call summarization.
Features
- Branded Call: Display your business name, logo, and call reason to build trust and increase answer rates.
- Number Registration: Register business numbers across 40+ countries to improve caller reputation and reduce spam labels.
- Spam Analytics: Detect and block spam and fraud calls on mobile networks using AI.
- AI Voice Detection: Real-time detection of AI-generated voices to prevent voice fraud.
- Voice AI Agents: Automated outbound calling agents that qualify leads and schedule meetings.
- Caller Reputation: View a reputation report card to understand and boost answer rates.
- AI Phone App: Consumer app with intelligent call screening, scam protection, and automated call summarization.
Use Cases
- Increase customer call answer rates for sales and support teams.
- Brand outbound calls to build trust and reduce spam labeling.
- Block spam and fraud calls for mobile subscribers.
- Detect AI-generated voice fraud in real time.
- Automate outbound sales calls with conversational AI agents.
- Improve caller reputation and call deliverability for businesses.
- Provide consumers with scam protection and call transcription.
FAQs
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How does Hiya Branded Call increase answer rates?
Hiya Branded Call displays your business name, logo, and call reason on the recipient's screen, which builds trust and makes recipients more likely to answer. According to Hiya, 80% of unidentified calls go unanswered. -
Is Hiya Number Registration free?
Yes, Hiya offers free business number registration. However, additional features like Branded Call may require a paid plan. -
What is Hiya AI Voice Detection?
Hiya AI Voice Detection is a real-time feature that identifies AI-generated voices during calls to prevent voice fraud and scams. -
Can Hiya be used by consumers?
Yes, consumers can use Hiya Spam Blocker and Hiya AI Phone apps for fraud protection, spam blocking, intelligent call screening, and automated call summarization. -
Does Hiya offer Voice AI Agents for outbound calling?
Yes, Hiya provides Voice AI Agents (in beta) that automate outbound calls with conversational AI to qualify leads, gather information, and schedule meetings.
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