What is Help.center?
Help.center is a comprehensive knowledge base platform that leverages artificial intelligence to revolutionize customer support. The platform enables businesses to create their own branded help center (company.help.center) equipped with AI-powered search and chatbot capabilities, designed to provide instant answers to customer queries.
The solution features automatic learning capabilities, multilingual support, and seamless integration options. Users can import existing knowledge bases from platforms like Intercom, Freshdesk, or Zendesk with one click, while maintaining full control over AI responses through an intuitive dashboard. The platform also includes a shared email inbox system for managing customer conversations efficiently.
Features
- AI Chatbot: Conversational support widget for websites
- Automatic Learning: Self-improving AI based on content updates
- One-Click Import: Easy migration from existing knowledge bases
- Multilingual Support: Handles queries in multiple languages
- AI Search: Intelligent search functionality for knowledge base
- Customizable Responses: Option to improve AI answers
- Shared Inbox: Collaborative customer conversation management
- Custom Domain Support: Option to use branded domains
Use Cases
- Customer self-service support
- 24/7 automated customer assistance
- Knowledge base management
- Support ticket reduction
- Multi-language customer support
- Website chat support
- Support team collaboration
FAQs
-
Does Help.center work using ChatGPT?
Help.center uses OpenAI's GPT-4 model to create AI from your knowledge base. It automatically learns every help article and scans through them to generate the best answers for customers. -
Can I import articles from other platforms?
Yes, you can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click. -
How can I improve the AI's answers?
You can improve AI answers by modifying help article content, reviewing reported conversations in the dashboard, and adding more information to improve accuracy instantly. -
Where is the data stored?
The servers and databases are hosted by AWS located in EU region. Data may be processed outside of EU by OpenAI if you use AI features.
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