What is helper.ai?
Helper AI enhances customer support operations by transforming existing support expertise into instantly accessible answers. It leverages a knowledge bank system, making information available 24/7 to assist support agents and provide timely responses to customer inquiries. The platform features AI-generated draft replies, designed to overcome writer's block and streamline the response process, requiring agents only to review and send.
Integrated tools allow support teams to perform common actions like resending receipts, initiating password resets, processing refunds, and searching purchase history directly within the chat interface. Helper AI also offers prompt configuration, enabling businesses to set specific guidelines for tone and length, ensuring AI-generated responses align perfectly with brand voice and communication standards. This combination of knowledge management, AI assistance, and integrated tools aims to significantly improve support efficiency and consistency.
Features
- Knowledge Bank: Turns support expertise into instantly accessible answers, available 24/7.
- AI-Generated Drafts: Creates response drafts automatically to streamline agent workflow.
- Integrated Tools: Allows performing support actions (e.g., refunds, password resets) directly within the chat.
- Prompt Configuration: Sets rules for AI responses regarding tone, length, and style.
- Shared Inbox: Centralizes customer communications.
- In-app Live Chat: Enables real-time customer interaction.
- Human Handoff: Facilitates seamless transition from AI/automation to human agents.
- Magical Auto-assign: Automatically assigns support tickets.
- Help Docs Ingestion: Incorporates help documentation into the knowledge base.
Use Cases
- Automating responses to common customer support queries.
- Generating draft replies for support agents.
- Providing 24/7 support through a knowledge base.
- Streamlining support workflows with integrated actions.
- Ensuring consistent brand voice in customer communications.
- Improving support team productivity.
FAQs
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What is the refund policy?
Helper AI allows for full refunds within 30 days of purchase. After 30 days, store credit or partial refunds may be offered on a case-by-case basis. For digital products, refunds are available within 14 days if the product hasn't been downloaded or accessed. -
How is Helper AI priced?
Helper AI uses a usage-based pricing model, charging 20¢ per resolution.
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