What is Gleap?
Gleap is a comprehensive customer support and feedback platform that combines artificial intelligence with robust customer engagement tools. At its core is Kai, a GPT-4 powered chatbot that provides 24/7 automated customer service, alongside visual bug reporting capabilities that help teams identify and resolve issues up to 10 times faster than traditional methods.
The platform integrates essential features including live chat functionality, knowledge base management, product roadmap tools, and marketing automation capabilities. With support for custom chatbots, survey creation, and targeted messaging, Gleap enables businesses to scale their customer support operations while maintaining high satisfaction levels.
Features
- AI Chatbot Kai: GPT-4 powered automated customer support
- Visual Bug Reporting: Technical and visual data logging for faster troubleshooting
- Live Chat: Real-time customer support communication
- Knowledge Base: SEO-optimized help center creation
- Product Roadmap: Feature request management and user voting system
- Marketing Automation: Targeted messaging and customer engagement
- Custom Chatbots: No-code bot creation for scaling support
- Survey Management: In-context user feedback collection
Use Cases
- Customer support automation
- Bug tracking and resolution
- Product feedback collection
- User engagement measurement
- Knowledge base management
- Feature request tracking
- Customer communication automation
- Product adoption monitoring
FAQs
-
How is Kai's AI chatbot service priced?
Kai's AI chatbot service is priced at approximately $0.02 per answer generated. -
What is the MAU limit for different plans?
The Hobby plan includes 10,000 MAU, Team plan includes 100,000 MAU, and Enterprise plan offers custom MAU limits. -
Is there a startup discount available?
Yes, eligible startups can receive a 50% discount for their first 3 years with Gleap through their startup program. -
How are outreach messages billed?
Emails are charged at $2 per 1000 emails sent, while other outbound messages are included free of charge for Team & Enterprise plans.
Related Queries
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Gleap Uptime Monitor
Average Uptime
99.92%
Average Response Time
194.27 ms
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