Fuse IM Simplify your support with AI customer service.

What is Fuse IM?

Fuse IM offers a streamlined platform designed to simplify customer support processes for businesses. It combines various tools, including a shared inbox, AI chatbot, knowledge base, and automation features, to help manage customer interactions efficiently and reduce repetitive tasks for support teams. The platform leverages AI to enhance productivity, providing features like AI-assisted replies and automated responses generated from existing support content.

The core components aim to create a seamless support experience. The shared inbox facilitates team collaboration with real-time updates and AI enhancements. The AI chatbot provides instant answers to customer queries 24/7, with options for custom workflows and controlled handoffs to human agents. Additionally, Fuse IM includes a customizable messenger widget and an integrated knowledge base, allowing customers to self-serve and find answers quickly, while businesses can manage customer data and automate conversations.

Features

Shared Inbox: AI-powered inbox with real-time team collaboration and AI assistance for replies and rephrasing.
AI Chatbot: Provides instant, automated answers generated from support content without prior training.
Conversational AI: Engages customers naturally and handles queries based on provided knowledge.
Knowledge Base: Integrated help center for self-service, deployable on a custom domain.
Customizable Messenger Widget: Allows businesses to tailor the chat widget's appearance and functionality to match their brand.
Automation: Enables the automation of conversations and workflows to increase efficiency.
Visual Workflow Builder: Create custom chatbot interactions and support flows.
Customer Data Management: Capture leads and manage customer information within the platform.

Use Cases

Automating responses to frequently asked customer questions.
Improving support team response times and efficiency.
Providing 24/7 customer support via AI chatbots.
Centralizing customer communication into a shared inbox.
Building a self-service help center for customers.
Capturing leads and customer data through website chat.
Streamlining customer service workflows.

FAQs

What is Fuse IM?

Fuse IM is a business messaging platform designed to help businesses connect with their customers across various channels, utilizing tools like a shared inbox, AI chatbot, and knowledge base.
How does the free trial work?

The 14-day trial provides access to all Premium features without requiring a credit card. After the trial, the account automatically switches to the Free plan.
Are there limits on traffic, contacts, or messages based on pricing?

No, pricing is based on the feature set required by the chosen plan, not on metrics like traffic volume, number of contacts, or messages.
Can I change my subscription plan later?

Yes, you can upgrade, downgrade, or cancel your subscription at any time from your account settings as there are no contracts or minimum terms.
What does 'website' mean in the context of Fuse IM plans?

A 'website' represents a distinct brand, business, or project within Fuse IM, each with its own isolated settings, team members, and messages.