Fragment Turn Manual Operations into Scalable Processes

What is Fragment?

Fragment provides a better way to manage manual operations, laying the foundation for future automation. It empowers operations teams to gain complete visibility into their processes, optimize performance with data-driven insights, and forecast headcount to meet service-level agreements (SLAs).

The platform offers a unified backlog and integrates with popular tools like Zendesk, Stripe, and Intercom, streamlining workflows without disrupting existing processes. Fragment helps businesses scale their operations confidently and efficiently.

Features

Unified Backlog: Consolidates all tasks and queues into a single platform.
Real-time Visibility: Provides instant insights into operational performance.
Data-driven Insights: Offers actionable metrics to optimize processes.
Cost Tracking: Measures the exact cost per task.
Performance Measurement: Tracks and optimizes team performance.
Automated Task Dispatch: Avoids downtimes by automating task assignment.
SLA Management: Helps meet response time SLAs.
Headcount Forecasting: Predicts future staffing needs.
Integrations: Connects with popular tools like Zendesk, Stripe, Intercom, and more.
Custom Syncs: Offers custom data synchronization with existing back-office systems (Pro and Enterprise plans).

Use Cases

Optimizing operational costs by tracking and reducing back-office expenses.
Improving customer experience by meeting response time SLAs and preventing request backlogs.
Scaling operations efficiently by planning headcount and onboarding operators faster.
Gaining real-time visibility into operational performance.
Centralizing task management across different tools and departments.
Negotiating with BPOs using concrete data.
Improving and maintaining a predictable quality of service.

FAQs

How does your pricing work?

Fragment offers Starter, Pro, and Enterprise plans. Starter is $500/month for 10 operator seats. Pro starts at $1000/month for 25 seats. Enterprise pricing is available on request.
Is Fragment secure?

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