What is Duet NEMT Dispatching Software?
Duet offers a comprehensive software platform designed to streamline all aspects of Non-Emergency Medical Transportation (NEMT) management. With features such as automated dispatching, intuitive scheduling, real-time trip tracking, flexible billing, and integrated client relationship management, Duet enables transportation providers to manage wheelchair, stretcher, and ambulatory services on a single platform.
The solution supports scalable operations, from start-ups to enterprise providers, allowing for easy onboarding, customizable workflows, and seamless broker integration. Duet's robust billing tools, driver and vehicle management solutions, as well as a dedicated driver mobile app, help reduce operational complexity while enhancing efficiency and service quality for NEMT businesses.
Features
- All-in-One Dispatching: Centralizes scheduling, dispatch, and booking for various NEMT service types.
- Real-Time Tracking: Monitors vehicle locations and trip progress with live visualization.
- Automated Scheduling: Enables one-click scheduling, smart predictions, and recurring trip setups.
- Comprehensive Billing: Integrates multiple payment options, contract-based rates, and bulk claim submissions.
- Client CRM Integration: Builds rider profiles and facility portals for seamless service management.
- Driver and Fleet Management: Manages profiles, certifications, timesheets, vehicle maintenance, and payroll.
- Broker Integration: Supports direct trip imports via broker APIs and bulk uploads.
- Native Driver Mobile App: Provides detailed trip info, status updates, navigation, and alerts.
- Custom Reports: Generates tailored billing and performance reports to suit specific payer needs.
- Scalable Setup: Simple onboarding and support tiers for startups, growing businesses, and enterprises.
Use Cases
- Automating NEMT dispatch and trip scheduling for small and growing providers.
- Managing bookings and reservations from multiple channels such as calls, emails, portals, and brokers.
- Streamlining billing, invoicing, and claim submissions to various payers and clearinghouses.
- Improving driver management, payroll, and vehicle maintenance tracking.
- Enhancing client service through real-time trip status sharing and facility portals.
- Tracking vehicle fleet utilization and economic health analytics.
- Scaling transportation operations with broker API integration and custom workflows.
- Generating itemized receipts and audit-ready reports for compliance and transparency.
FAQs
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What does the introductory price cover?
The Startup tier price covers access to all software applications for a year, including 1:1 Zoom training and additional support options. -
How is the monthly software cost calculated after the first year?
After the first year, the Growth tier pricing is usage-based at $1.25 per vehicle revenue hour, typically $45-$55 per vehicle per month. The cost may adjust based on actual usage. -
What is a vehicle revenue hour (VRH) and how is it calculated?
Vehicle revenue hour is measured as the estimated travel time with a rider between pickup and drop-off, calculated using Google Maps API, and does not reflect actual claimed travel time or operating hours. -
Are canceled or no show trips included in the cost calculation?
No show trips are included in billing calculations, whereas canceled trips are not. -
Can facility partners book and track trips themselves?
Yes, facilities can use a web portal to book and track their own NEMT trips, improving transparency and efficiency.
