What is DeskDingo?
DeskDingo is a customer service platform designed to empower businesses to deliver exceptional support. It provides a unified inbox to manage all customer interactions in one place, ensuring consistent and effective communication.
The platform includes a live dashboard for real-time monitoring of chats, agents, and website visitors, enabling data-driven optimization of the customer experience. DeskDingo also offers a customizable knowledge base and an AI Bot to automate responses and improve efficiency.
Features
- Unified Inbox: Centralizes all customer interactions into a single workflow.
- Live Dashboard: Provides real-time insights into live chats, agents, and website visitors.
- AI Bot: Automates customer interactions and can transfer to human agents.
- Knowledge Base: Enables customers to find answers independently and serves as an internal resource for support agents.
Use Cases
- Providing live chat support on a website
- Creating a self-service help center
- Managing customer inquiries from multiple channels
- Automating responses to frequently asked questions
- Monitoring customer support team performance
- Gathering customer feedback
Related Queries
Helpful for people in the following professions
Featured Tools
Join Our Newsletter
Stay updated with the latest AI tools, news, and offers by subscribing to our weekly newsletter.
