What is Chatness?
Chatness delivers a lightweight yet powerful chatbot solution designed to enhance customer service operations while reducing operational costs. The platform features a compact widget (under 150kb) that seamlessly integrates with any website or application through a global CDN infrastructure.
The solution offers comprehensive functionality including anonymous and authenticated user support, lead collection, automated support escalation, and extensive branding customization options. With its robust feature set, businesses can efficiently manage customer interactions while maintaining full control over their communication workflow.
Features
- Lightweight Integration: Less than 150kb widget size with global CDN hosting
- User Management: Supports both anonymous and authenticated users
- Lead Generation: Automatic lead and contact collection
- File Handling: Support for images, videos and document uploads
- Analytics: User feedback and statistical tracking
- Custom Authentication: RESTful API and SDKs available
- Branding Options: Comprehensive customization features
- Multi-Platform Integration: Connects with Discord, WhatsApp, Facebook Messenger, and Google Calendar
Use Cases
- Customer Support Automation
- Lead Generation
- Sales Process Automation
- Marketing Campaign Management
- User Engagement
- Support Ticket Management
- Customer Data Collection
FAQs
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What platforms can Chatness integrate with?
Chatness integrates with Discord, Facebook Messenger, WhatsApp, and Google Calendar, along with any website or application. -
How secure is the Chatness widget?
The widget is hosted on a global CDN and supports custom authentication through RESTful API and SDKs, ensuring secure communication. -
Can I customize the appearance of the chat widget?
Yes, Chatness offers a comprehensive set of branding customization options to match your website's look and feel.
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