Certainly The Leading Conversational AI Platform for E-commerce & Retail

What is Certainly?

Certainly provides a specialized conversational AI platform tailored for the e-commerce and retail industries. It empowers businesses to deploy intelligent AI chatbots designed to automate customer support interactions and facilitate sales conversations effectively. The platform focuses on enhancing customer experiences through personalized interactions, resolving inquiries promptly, and guiding users seamlessly through the sales funnel. This automation allows companies to scale their customer service and sales capabilities efficiently without proportionally increasing operational costs.

Utilizing sophisticated natural language processing (NLP) and machine learning algorithms, Certainly's chatbots accurately interpret customer intent and deliver relevant, helpful responses or actions. The platform boasts robust integration capabilities with leading e-commerce platforms (like Shopify, Magento), CRM systems, and helpdesks, ensuring smooth data synchronization for personalized customer journeys. Businesses can leverage Certainly to build, train, and manage custom chatbots that align with their brand voice and specific operational needs, thereby improving customer satisfaction, increasing conversion rates, and providing consistent 24/7 engagement.

Features

AI Chatbot Builder: No-code interface for designing and deploying chatbots.
E-commerce Integration: Connects natively with platforms like Shopify, Magento, and others.
CRM & Helpdesk Integration: Seamlessly integrates with various CRM and customer support tools.
Advanced NLP: Accurately understands user intent and context.
Sales Automation: Guides users through purchasing, upsells, and recovers abandoned carts.
24/7 Automated Support: Provides instant answers to customer queries anytime.
Performance Analytics: Offers dashboards to track chatbot effectiveness and interactions.
Omnichannel Deployment: Engage customers across website chat, messaging apps, and social media.

Use Cases

Automating responses to frequently asked customer service questions.
Providing round-the-clock support for online retail stores.
Assisting customers with product discovery and personalized recommendations.
Handling order status inquiries, returns, and exchanges automatically.
Reducing cart abandonment rates through proactive engagement.
Qualifying leads and scheduling sales demos or calls.
Upselling and cross-selling relevant products during conversations.
Improving overall customer satisfaction and loyalty through instant support.

FAQs

What types of businesses benefit most from Certainly?

Certainly is specifically designed for e-commerce and retail businesses looking to automate and scale their customer support and sales operations using AI chatbots.
Does Certainly integrate with platforms like Shopify or Magento?

Yes, Certainly offers integrations with major e-commerce platforms, including Shopify and Magento, as well as various CRMs and helpdesk systems.
Can the Certainly chatbot handle sales processes?

Absolutely. Besides support, the AI chatbot can guide customers through product discovery, provide recommendations, assist with the checkout process, and even help recover abandoned carts to boost sales.
Is coding required to build a chatbot with Certainly?

No, Certainly features a user-friendly chatbot builder that allows businesses to design, build, and deploy chatbots without needing coding skills.