CEQUENS AI-powered communication and engagement solutions

What is CEQUENS?

CEQUENS offers a comprehensive suite of communication solutions designed to enhance customer engagement and streamline business operations. The platform leverages AI and machine learning to provide advanced features, such as chatbots and multichannel communications.

CEQUENS focuses on ensuring secure, scalable, and reliable communication. Their services are designed to integrate seamlessly with existing systems, providing businesses with the tools they need to improve customer interactions and optimize operational efficiency across various industries including BFSI & Fintech, Retail, Logistics & Delivery, and Healthcare.

Features

CEQUENS Omnichannel Chat: Transform engagement with customers through seamless multichannel communications.
CEQUENS Verification Hub: Secure your digital platforms with reliable multi-factor OTP solutions.
CEQUENS Campaigns: Streamline workflows and connect applications with our powerful integration platform.
CEQUENS Bots: AI-powered bots that leverage NLP and AI to automate customer interactions and enhance user experiences.
Location Based Advertising: Reach your target audience with relevant and well-placed communications.
Mobile Advertising: Maximize your brand's visibility and reach through strategic mobile advertising campaigns.
CEQUENS Number Lookup: Validate and enrich customer data with our reliable phone number lookup service.
CEQUENS TrueNorth Gateway: Ensure secure and reliable communication through our advanced messaging gateway.
CEQUENS IVR: Enhance customer service with interactive voice response systems for efficient call handling.
CEQUENS OmniLink Studio: Enhancing and unifying customer communications
CEQUENS AI Agent: Empowering customers with advanced conversational AI
SMS API: Integrate SMS messaging capabilities into your applications and services.
WhatsApp Business API: Engage with your customers on WhatsApp and automate business interactions.
Voice API: Elevate your communication needs with seamless voice communication.
Push Notification API: Deliver real-time notifications to your users' devices.

Use Cases

Digital Authentication: Multifactor authentication for secure digital transactions
Marketing Communications: Powerful and instant marketing communications
Customer Support: Improving customer service performance and ROI
Intelligent Engagement: Engaging customers simply and intelligently

FAQs

How do I access CEQUENS's services?

You can start by creating your free account on console.cequens.com/login. This gives you real complimentary credit that you can use to start communicating.
What does CPaaS mean?

CPaaS stands for Communications Platform as a Service. CEQUENS's own cloud communications platform, accessible here is one of many ways our customers can use our products. If your organization operates its own platform, you can have a look at our APIs to see how we can help you build deeper customer relationships with a simple addition to your platform.
What are APIs?

API stands for Application Programming Interface. These are software units that CEQUENS offers to enable business communications and enable our customers to create conversational ecosystems and perform a large number of communication functions in a convenient manner
What is omnichannel communication?

Omnichannel communication is an experience that can take place across any number of communication channels. CEQUENS offers this important technical upgrade to your communications through a dedicated solution; CEQUENS Omni-Channel Chat. With this product, you can reach your customers and continue the conversation anywhere.
Do CEQUENS's solutions contain artificial intelligence?

CEQUENS relies on modern machine learning, artificial intelligence and advanced language models for chatbot applications, helping customers address a wide range of complex queries without requiring additional resources.