BeeHelp Your 24/7 AI-powered chatbot for customer questions

What is BeeHelp?

BeeHelp provides businesses and individuals with an AI-powered chatbot assistant utilizing OpenAI's ChatGPT technology. This tool allows users to create a knowledge base of frequently asked questions (FAQs) about their products or services. The chatbot then uses this information to provide instant, 24/7 responses to customer inquiries directly on a provided webpage or embedded within the user's own website.

By offering immediate answers, BeeHelp aims to enhance user experience, increase visitor engagement time, and potentially boost conversions. It leverages semantic search capabilities to find the most relevant FAQs (Classic answers) or generates custom responses using ChatGPT based on those FAQs (Processed answers, available in the Premium plan). This approach helps reduce the customer service team's workload, allowing them to focus on more complex tasks.

Features

AI-Powered Chatbot: Utilizes ChatGPT technology for answering customer questions.
FAQ Knowledge Base: Users create and manage a collection of questions and answers.
24/7 Availability: Provides automated customer support around the clock.
Website Integration: Offers embeddable widgets (FAQ list, search box, floating bubble).
Dedicated Response Page: Provides a standalone webpage for users without a website.
Multiple Language Support: Handles FAQs and responds in various languages.
Multiple FAQ Collections: Allows creation of separate knowledge bases for different topics.
Classic & Processed Responses: Offers semantic FAQ matching (Classic) or AI-generated custom answers (Processed - Premium).

Use Cases

Providing 24/7 automated customer support.
Answering frequently asked questions about products or services.
Reducing customer service workload for businesses and freelancers.
Improving website visitor engagement and reducing bounce rates.
Guiding users through administrative procedures.
Offering instant information to potential customers.
Managing customer inquiries for entrepreneurs.

FAQs

What are CLASSIC responses and PROCESSED responses?

CLASSIC responses use semantic search to find the closest matching FAQs from your knowledge base. PROCESSED responses (Premium plan) use ChatGPT to generate a custom answer based on the most relevant FAQs found.
How can users ask questions?

Users can ask questions via a dedicated webpage provided by BeeHelp or through an embeddable widget (search box or floating bubble) on your own website.
What languages can be used?

You can add FAQs in any language. The chatbot attempts to respond in the language the visitor uses. The interface is available in English, Spanish, Catalan, French, and Portuguese, with translations possible for other languages.
Can I create multiple independent question collections?

Yes, you can create different collections for various topics or purposes (e.g., pre-sales vs. existing users) within one account and use them on different pages or websites.
Can BeeHelp learn from a PDF document?

Currently, no. Information must be added manually as questions and answers. Training from documents like PDFs or URLs is planned for the future.