What is Assembled?
Assembled provides a comprehensive support operations platform, streamlining workforce management, vendor oversight, and AI-driven agent assistance. The platform offers solutions for in-house teams, BPOs, and AI-powered support, all within a single, unified dashboard.
It enables efficient scheduling, forecasting, real-time management, and performance tracking to optimize staffing and enhance customer experiences. With AI Assist, Assembled automates case resolutions and empowers agents with a copilot, significantly improving productivity and service quality across multiple channels.
Features
- Workforce Management: Optimize staffing with data-driven insights, automated scheduling, and real-time management.
- Vendor Management: Unified view of in-house and outsourced teams, including BPO staffing and performance.
- AI Assist: Automate case resolutions with AI agents for chat, email, and voice, and empower agents with an AI copilot.
- Forecasting: Generate accurate omnichannel forecasts and schedules for agents, BPOs, and AI.
- Real-time Management: Monitor agent adherence and performance with real-time dashboards and alerts.
- Performance Management: Track key metrics, analyze historical data, and gain insights to improve support operations.
- Integrations: Connect with various CRM, CCaaS, and communication platforms, including Salesforce, Zendesk, and Intercom.
- AI Agent for Chat, Email, and Voice: Automate support resolutions with configurable AI agents.
- Agent Copilot: Enhance agent productivity with suggested replies, translations, and interaction summaries.
Use Cases
- Optimizing agent scheduling and staffing levels
- Managing and monitoring outsourced support teams (BPOs)
- Automating responses to common customer inquiries via chat, email, or voice
- Improving agent productivity with AI-powered assistance
- Forecasting support volume and staffing needs
- Tracking and analyzing key performance indicators (KPIs) for support teams
- Integrating with existing CRM and communication platforms
FAQs
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What industries does Assembled serve?
Assembled serves various industries including eCommerce, Fintech, Healthcare and SaaS. -
What is Assembled Assist (AI)?
Assembled Assist is an AI-powered issue resolution engine and agent copilot that automates case resolutions and enhances agent productivity. -
Does Assembled offer solutions for both in-house and outsourced teams?
Yes, Assembled provides solutions for managing both in-house and outsourced (BPO) support teams.
Related Queries
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Assembled Uptime Monitor
Average Uptime
99.93%
Average Response Time
195.93 ms
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