What is AnswerConnect?

AnswerConnect offers comprehensive live call answering and chat support services, operating 24/7 to ensure businesses never miss a customer inquiry. Their virtual receptionists are professionally trained to handle calls, live chat, appointment scheduling, and after-hours support, maintaining a personable approach without automated bots.

The platform is tailored for a wide range of industries including e-commerce, healthcare, real estate, finance, and legal. Businesses benefit from seamless CRM integrations, a dedicated user portal, and a mobile app that provides instant notifications and thorough tracking of all customer interactions. AnswerConnect stands out with its commitment to human-first service, helping companies grow while providing an exceptional customer experience.

Features

24/7 Live Answering: Professional virtual receptionists manage calls and chats at all hours.
Live Chat Support: Real-time, human chat support for website visitors.
Appointment Scheduling: Efficient management and scheduling of appointments to reduce empty calendars.
After Hours Answering: Continuous call coverage, including weekends and holidays.
CRM Integrations: Seamless connection to leading CRMs including Salesforce, Zoho, Zendesk, and more.
User Portal & Mobile App: Monitor and manage customer interactions from anywhere.
Customizable Scripting: Tailored call and chat scripts to align with your business needs.
Personalized Caller Recognition: Returning callers are recognized for a more personalized experience.
Order Management Support: Specialized services for industries with order tracking and management needs.
Instant Notifications: Immediate updates on activities via the app and portal.

Use Cases

Ensuring no customer call is missed outside of business hours.
Handling website inquiries through real-time live chat support.
Supporting appointment scheduling for clinics, law firms, and service providers.
Qualifying leads and booking appointments for real estate professionals.
Providing 24/7 customer care for e-commerce businesses.
Managing orders and capturing sales leads beyond working hours.
Offering professional call routing and message taking for financial services.
Supporting customer communication for franchises seeking brand consistency.

FAQs

What is a 24/7 call answering service?

A 24/7 call answering service is staffed by professional customer experience experts who answer customer calls day or night, ensuring customers always reach a live person for superior care regardless of the time.
How will my calls be answered by the service?

Calls are answered quickly with warmth and professionalism, with 99% of calls picked up within one to four rings by highly trained staff.
Who answers my phone and website chats?

All calls and chats are handled by highly-trained customer experience experts who work from dedicated home environments.
How is pricing determined for answering services?

Pricing is based on a monthly plan according to anticipated call minutes. Minutes are measured on the total time required to handle the call, including after-call processing.