What is Airkit.ai?

Airkit.ai delivers code-free AI agents specifically created for eCommerce businesses. These agents are capable of resolving over 90% of customer questions instantly, 24/7/365, ensuring continuous support and improved customer satisfaction.

Airkit.ai seamlessly integrates with popular eCommerce tools and systems such as CRMs, helpdesks, and order management systems, enhancing the intelligence of AI agents and providing proactive, personalized service.

Features

GPT-4 Powered AI Agents: Scale on demand to handle customer requests efficiently.
Easy Integrations: 1-click integrations with popular eCommerce tools and systems.
Proactive Service: Identify and resolve customer issues before they contact you.
Hyper-personalization: Create engaging conversations that encourage repeat business.
Happy Teams: Empower customer service teams with AI assistance to reduce burnout.
Trusted AI: Built-in safeguards and compliance standards for secure AI agent operation.

Use Cases

Handling order status inquiries
Managing returns and exchanges
Resolving order issues
Providing product information
Offering technical support
Proactive customer service to prevent issues

FAQs

What are AI Agents?

AI Agents are the core of Airkit.ai’s automation capabilities. Agent technology means we give agency and autonomy to the AI to decide the best course of action to deliver the best possible customer experience. AI Agents can cover a large breadth of tasks such as: order status updates, return and exchange support, order issue management, product information and technical support and more.
How are AI Agents different from traditional FAQ chatbots?

Unlike traditional ‘AI-powered’ chatbot solutions that deflect customers down a self-service path, our generative AI agents specialize in eCommerce, require zero code to deploy, and continuously learn from business policies and customer data, delivering better customer outcomes – every time.
How does Airkit.ai work with my current set of tools and systems?

Airkit.ai eCommerce integrates with all popular eCommerce and helpdesk systems and augments your current tech stack as an AI Agent designed to instantly serve your customers. Airkit.ai communicates directly with your eCommerce platform and business automation tools in order to be able to receive, understand and take action on customer questions quickly and effectively.
What channels does the AI Agent work with?

Airkit.ai eCommerce AI Agents are capable of serving customers 24/7, 365 days a year across any channel (web chat, mobile, voice, and email) to ensure a fully-automated, seamless and delightful customer experience – anytime. Every time.
Do I need to know how to code?

Airkit.ai eCommerce requires no coding knowledge to activate! Our team of AI experts will help to guide you through the setup process which typically takes no more than a couple of hours before you’re ready to deploy into production.