What is Aesthetix CRM?

Aesthetix CRM provides a specialized solution for medical aesthetic practices, including medical spas, plastic surgeons, and dermatologists, aiming to streamline operations and enhance patient acquisition. It offers a unified platform to manage various marketing and communication channels, consolidating interactions from email, SMS, Google My Business, social media, and live chat into a single inbox. This centralization facilitates efficient lead and patient management.

The platform emphasizes automation through customizable workflows designed to nurture leads effectively, reducing time spent on repetitive tasks. Key functionalities include email and SMS marketing tools, a social media planner, and a landing page builder. Aesthetix CRM incorporates AI features such as an AI Chat Assistant and AI-powered copywriting and image creation to further support practice growth. Importantly, the system is built with HIPAA compliance in mind to ensure the security of sensitive patient information.

Features

AI Chat Assistant: Provides AI-powered chat support for websites and messaging platforms.
All-In-One Inbox: Consolidates conversations from email, SMS, GMB, Facebook, Instagram, and live chat.
Workflows & Automation: Automates repetitive tasks and streamlines lead nurturing processes.
HIPAA Compliance: Built with security measures to protect sensitive patient information.
SMS & Email Marketing: Enables targeted marketing campaigns via text and email.
Social Media Planner: Allows scheduling and management of social media content.
Landing Page Builder: Creates dedicated pages for lead capture and promotions.
Contacts Management: Organizes and manages lead and patient information.
Deals & Pipelines: Visualizes and manages the sales process for consultations and procedures.
Integrations: Connects with tools like Aesthetic Record, Gravity Forms, Google Calendar, Stripe, Acuity, and Zapier.

Use Cases

Managing leads and inquiries for medical spa treatments.
Streamlining patient communication for plastic surgery consultations.
Automating marketing campaigns for dermatology clinics.
Centralizing communication channels for aesthetic practices.
Nurturing leads through automated email and SMS sequences.
Scheduling appointments and managing practice calendars.
Tracking the patient journey from lead to booked procedure.

FAQs

How do the messaging credits work?

Each month, complimentary messaging credits are added based on your selected package (e.g., $120 for the Grow package). These credits cover costs for emails, AI usage, texts, and calls. Complimentary credits do not roll over.
What happens if I run out of messaging credits?

There are no overage fees. Instead, your account is recharged with a set amount ($50, $100, or $250 based on contact count) when credits are depleted. These purchased credits do roll over if unused.
How much are A2P Fees for SMS?

A one-time Campaign Vetting Fee ($15) and monthly campaign maintenance ($1.50 or $10 based on volume) apply for A2P 10DLC registration, managed by Aesthetix CRM. Carrier fees also apply. These fees are deducted from messaging credits.
Is the platform available outside the USA?

Yes, it's available in North America (USA, Canada, Mexico), the United Kingdom, and Australia. Contact them for specific international pricing.
Is the CRM HIPAA compliant?

Yes, the data is stored on HIPAA-compliant servers and databases, and emails use HIPAA-grade encryption via MailGun. However, users are responsible for using the platform in a HIPAA-compliant manner regarding PHI.