speech analytics for customer service teams - AI tools

VoiceBase offers AI-powered speech analytics solutions to transcribe and analyze call center interactions, providing insights for customer experience improvement, sales optimization, and compliance.

• Paid
• From 250$

InteliConvo is an AI-powered speech analytics platform that analyzes customer conversations to improve sales, collections, customer experience, and compliance.

• Free Trial

AloAi Voice Analytics is an AI-powered solution that transcribes calls, detects sentiment, analyzes keywords, and provides comprehensive voice analytics for business communications.

• Freemium
• From 30$

Qualint is an advanced speech-to-text analysis software that transforms contact center operations by providing comprehensive call analysis, fraud detection, and customer experience insights.

• Paid
• From 150$

Canonical Chat Voice provides enterprise-grade monitoring and analytics for Voice AI agents, helping businesses understand call journeys and identify failure points through real-time alerts.

• Freemium

Backsy.ai uses AI to analyze unstructured customer feedback from voice or text inputs, turning it into actionable insights with attribute scoring and transparent evidence.

• Freemium
• From 20$

Yoodli is an AI-powered communication coaching platform that provides private, real-time feedback for improving speaking skills, presentations, and pitches. It offers customizable scenarios and analytics for both individual users and enterprise training.

• Freemium

Verbaly is an AI-powered speech coaching platform that analyzes communication patterns and provides personalized feedback to help users become more effective communicators.

• Freemium
• From 15$

Nixxis is an AI-powered contact center software solution that helps businesses manage inbound and outbound calls, omnichannel communications, and customer interactions through intelligent automation and analytics.

• Contact for Pricing

Cytrack leverages artificial intelligence to transform customer and employee experiences through advanced omnichannel contact centre solutions, workforce optimisation, speech analytics, and CRM integration.

• Contact for Pricing

Talkscriber is a secure and cost-effective enterprise-grade speech-to-text platform, delivering high accuracy and advanced features like emotion and purchase intent detection.

• Usage Based

Mindlake.ai is an AI-powered platform that automatically organizes and analyzes customer conversation data across multiple channels, providing insights on trends, sentiment, and churn prediction.

• Contact for Pricing

Pitch Patterns is a Quality Control platform that uses AI to analyze sales and customer service calls, improving close rates and CSAT scores.

• Contact for Pricing

ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

• Contact for Pricing

Parla is an AI-powered speech coach designed to help users improve public speaking skills through real-time feedback and personalized practice for various scenarios like presentations and interviews.

• Freemium
• From 15$

VoiceLab.AI offers AI-powered Conversational Intelligence and Cognitive Automation solutions, including the TRURL LLM, to analyze customer interactions, improve sales, enhance user experience, and automate business processes.

• Contact for Pricing

Agora is an AI platform that analyzes online conversations using machine learning and NLP to extract actionable insights, helping businesses optimize customer support and workflows.

• Contact for Pricing

SentiSum is an AI-powered Voice of Customer platform that unifies customer feedback from multiple channels to detect churn risks early and provide actionable insights for improving customer retention.

• Freemium
• From 1000$

QEval is an intelligent contact center quality monitoring solution that leverages artificial intelligence and real-time speech analytics to deliver actionable insights, improve customer experience, and enhance agent performance through personalized coaching.

• Contact for Pricing

Voicesense uses AI-powered voice analysis to predict behavior and provide insights for businesses, healthcare, HR, and social platforms. It transforms business processes and improves decision-making through acoustic analysis.

• Usage Based

EdgeTier is an AI-powered conversation intelligence platform that helps customer support teams improve their service quality through real-time message analysis, anomaly detection, and agent coaching.

• Contact for Pricing

Speeko is an AI-powered speech coaching platform that analyzes voice and speech patterns in real-time, providing personalized feedback to improve communication skills and public speaking confidence.

• Freemium

Acepeak.ai is an AI-powered cloud communication platform offering virtual phone numbers, VoIP services, messaging solutions, and advanced analytics to enhance business communication and customer engagement.

• Freemium
• From 29$