Monitor AI call center performance - AI tools

QEval is an intelligent contact center quality monitoring solution that leverages artificial intelligence and real-time speech analytics to deliver actionable insights, improve customer experience, and enhance agent performance through personalized coaching.

• Contact for Pricing

Canonical Chat Voice provides enterprise-grade monitoring and analytics for Voice AI agents, helping businesses understand call journeys and identify failure points through real-time alerts.

• Freemium

Enthu.AI is an AI-powered conversation intelligence platform that transforms contact centers by automating quality assurance, agent coaching, and compliance monitoring through advanced speech analytics and generative AI.

• Free Trial
• From 59$

Cekura is a platform designed for testing and monitoring Voice AI agents, enabling developers to ensure seamless conversational experiences across various scenarios before launch.

• Free Trial
• From 500$

TestAI is an automated platform that ensures the performance, accuracy, and reliability of voice and chat agents. It offers real-world simulations, scenario testing, and trust & safety reporting, delivering flawless AI evaluations in minutes.

• Paid
• From 12$

Elixir is a comprehensive AI Ops & QA platform designed for testing and monitoring voice AI agents, offering automated testing, call review, and performance analytics for multimodal, audio-first experiences.

• Contact for Pricing

Ringostat provides an AI-enhanced business phone system combined with call tracking and marketing analytics to optimize communication and measure campaign effectiveness.

• Free Trial
• From 85$

CallTrack.ai is a comprehensive call tracking and analytics platform that combines AI-driven insights with personalized IVR messaging to help businesses optimize marketing campaigns and improve lead conversion rates.

• Paid
• From 50$

Leaping AI provides self-improving AI voice agents to automate call center operations, offering human-like customer interactions and significant cost savings for businesses.

• Contact for Pricing

Pitch Patterns is a Quality Control platform that uses AI to analyze sales and customer service calls, improving close rates and CSAT scores.

• Contact for Pricing

Calling AI automates repetitive call processes using artificial intelligence to enhance customer experience and operational efficiency across various industries.

• Contact for Pricing

AloAi Voice Analytics is an AI-powered solution that transcribes calls, detects sentiment, analyzes keywords, and provides comprehensive voice analytics for business communications.

• Freemium
• From 30$

ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

• Contact for Pricing

Coval provides simulation and evaluation tools for voice and chat AI agents, enabling faster development and deployment. It leverages AI-powered simulations and comprehensive evaluation metrics.

• Contact for Pricing

Convirza offers AI-driven call tracking and conversation analytics solutions to help businesses convert more leads, improve agent performance, and optimize marketing spend.

• Paid
• From 29$

ChatRank.ai helps businesses track and enhance their brand's ranking and visibility within AI-powered chat interfaces like ChatGPT and Google Gemini. It offers performance tracking, alerting, and cohort selection to optimize your brand's presence in AI responses.

• Contact for Pricing

Thoughtly provides an AI-powered call center solution for handling inbound and outbound calls related to customer service, sales, and marketing. It offers comprehensive analytics and A/B testing for data-driven decision-making.

• Usage Based

Relyable is an AI-powered simulation and monitoring platform for AI voice agents that enables automated testing, evaluation, and oversight to deploy high-performing agents 100x faster.

• Freemium
• From 500$

Roark provides simulated replays of real production calls, performance tracking, and issue debugging to help teams ship reliable voice AI faster.

• Paid
• From 500$

Outscale.ai utilizes AI to analyze 100% of sales calls, delivering personalized coaching to enhance sales team performance, objection handling, and deal maximization for B2B SaaS companies.

• Contact for Pricing

Bespoken offers automated testing, monitoring, and benchmarking solutions for conversational AI systems like chatbots and IVR, optimizing customer experiences and ensuring system reliability.

• Free Trial
• From 2000$

Real-Time Call AI provides call center agents with real-time prompts based on the company knowledge base, improving service quality and reducing call handle time.

• Contact for Pricing

Flowtest.ai uses an AI Agent to continuously monitor your website like a real user, providing instant alerts and detailed reports for any issues.

• Free Trial
• From 20$

ChatMetric is an AI-driven analytics platform that monitors and improves chatbot performance through real-time insights, sentiment analysis, and actionable recommendations to enhance customer engagement and accuracy.

• Freemium
• From 49$

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial