AI call center quality monitoring - AI tools

QEval is an intelligent contact center quality monitoring solution that leverages artificial intelligence and real-time speech analytics to deliver actionable insights, improve customer experience, and enhance agent performance through personalized coaching.

• Contact for Pricing

Enthu.AI is an AI-powered conversation intelligence platform that transforms contact centers by automating quality assurance, agent coaching, and compliance monitoring through advanced speech analytics and generative AI.

• Free Trial
• From 59$

AloAi Voice Analytics is an AI-powered solution that transcribes calls, detects sentiment, analyzes keywords, and provides comprehensive voice analytics for business communications.

• Freemium
• From 30$

Canonical Chat Voice provides enterprise-grade monitoring and analytics for Voice AI agents, helping businesses understand call journeys and identify failure points through real-time alerts.

• Freemium

Pitch Patterns is a Quality Control platform that uses AI to analyze sales and customer service calls, improving close rates and CSAT scores.

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ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

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Level AI provides innovative artificial intelligence solutions designed to enhance customer service and support for call centers.

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• API

Elixir is a comprehensive AI Ops & QA platform designed for testing and monitoring voice AI agents, offering automated testing, call review, and performance analytics for multimodal, audio-first experiences.

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Coval provides simulation and evaluation tools for voice and chat AI agents, enabling faster development and deployment. It leverages AI-powered simulations and comprehensive evaluation metrics.

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Tomato.ai is an AI-powered voice filter that clarifies offshore agent voices in real-time through accent neutralization and noise cancellation, aiming to improve customer satisfaction (CSAT) and sales metrics for call centers.

• Free Trial
• From 7$

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

LangCall is an AI-powered service that handles both inbound and outbound phone calls. It uses AI agents to manage conversations, filter calls, and provide 24/7 support.

• Paid
• From 6$

Calling AI automates repetitive call processes using artificial intelligence to enhance customer experience and operational efficiency across various industries.

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Convirza offers AI-driven call tracking and conversation analytics solutions to help businesses convert more leads, improve agent performance, and optimize marketing spend.

• Paid
• From 29$

Cald AI offers AI-powered conversational phone agents for outbound and inbound calls, designed to enhance business communication and reduce call center costs significantly.

• Freemium

Relyable is an AI-powered simulation and monitoring platform for AI voice agents that enables automated testing, evaluation, and oversight to deploy high-performing agents 100x faster.

• Freemium
• From 500$

Valence AI provides emotion AI infrastructure to analyze human voices in conversations, enabling companies to understand customer feelings and improve interactions.

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CallCabinet delivers comprehensive, AI-powered call recording and conversation analytics, providing organizations with compliant, secure, and insightful voice data management across platforms.

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Cekura is a platform designed for testing and monitoring Voice AI agents, enabling developers to ensure seamless conversational experiences across various scenarios before launch.

• Free Trial
• From 500$