Rep AI vs Ochatbot Detailed comparison features, price

Rep AI

Rep AI offers an AI-powered concierge designed specifically for Shopify stores. This concierge proactively engages with shoppers, guiding them through their purchase journey and addressing their inquiries in real-time. By understanding shopper behavior, Rep AI identifies moments of potential disengagement and intervenes to improve conversions and enhance the overall shopping experience.

Beyond sales, the platform provides comprehensive customer support capabilities, handling common post-purchase inquiries and seamlessly integrating with existing helpdesk solutions. Detailed analytics and AI-driven insights empower merchants to understand customer interactions, optimize their store's performance, and make data-backed decisions.

Ochatbot

Enhance online store performance with an advanced AI chatbot platform focused on boosting sales, refining marketing efforts, and streamlining customer service operations. This platform provides an interactive and user-friendly experience, allowing shoppers to access comprehensive customer service directly within the chat window, fostering brand loyalty and reducing the volume of support tickets.

Leverage sophisticated AI, including Natural Language Processing (NLP) and generative capabilities, to enable natural, unrestricted conversations where shoppers can seamlessly switch between topics. The system integrates directly with product databases, offering personalized product recommendations and allowing customers to add items to their cart from the chat interface. It also features capabilities like abandoned cart recovery, order status tracking, page targeting for timely engagement, and detailed analytics for insights into customer behavior and business performance.

Rep AI

Pricing

Free Trial

From 299$

Ochatbot

Pricing

Freemium

From 5$

Rep AI

Features

Behavioral AI: Proactively engages shoppers at key moments to maximize conversions.
AI Concierge: Guides shoppers, answers questions, and assists with product selection and checkout.
Sales Chatbot: Navigates to product pages, collects leads, offers discounts, and provides product recommendations.
24/7 Availability: Operates continuously to support sales and service.
Shopify Integration: Seamlessly connects with Shopify stores and apps like Zendesk, Gorgias, and Klaviyo.
Data-Driven Insights: Provides detailed analytics on conversions, average order value, and customer interactions.
Multilingual Support: Offers support in multiple languages.
Abandoned Cart Rescue: Convert abandoned cart shoppers
Customizable AI: Train the AI to align with specific brand voice and answer FAQs.
GDPR and CCPA Compliance: Ensures data security and protection.

Ochatbot

Features

Generative AI & NLP: Enables natural, unrestricted conversations mimicking human interaction.
AI Shopping Assistant: Integrates with product databases for direct shopping, recommendations, and adding items to the cart within the chat.
Order Status & Tracking: Allows customers to check their order status directly in the chat.
Abandoned Cart Recovery: Prompts returning shoppers to complete purchases left in their cart.
24/7 Customer Service: Provides automated support, reducing tickets and handling repetitive queries.
Page Targeting: Engages shoppers strategically based on their journey using various triggers.
Upsell and Cross-sell: Suggests relevant add-ons or upgrades to increase Average Order Value (AOV).
Business Performance Insight: Delivers analytics reports on KPIs like conversions, revenue, and engagement.
eCommerce Platform Integration: Seamlessly connects with Shopify, WooCommerce, BigCommerce, Magento.
Real-Time AI Knowledge Training: Continuously learns about products, services, and industry specifics.

Rep AI

Use cases

Boosting online sales conversions.
Automating customer support inquiries.
Providing personalized product recommendations.
Collecting customer feedback and insights.
Reducing shopping cart abandonment.
Integrating with existing e-commerce tools and workflows.
Improving customer satisfaction.
Analyzing shopper behavior to optimize store performance.

Ochatbot

Use cases

Providing 24/7 automated customer support for e-commerce websites.
Increasing online sales through product recommendations and upselling/cross-selling.
Recovering potential lost sales via abandoned cart reminders.
Assisting shoppers in finding products and adding them to the cart.
Generating and qualifying leads for sales teams.
Reducing customer service agent workload by handling common queries.
Gathering customer insights through chat interactions and analytics.
Improving user engagement on specific website pages through targeted prompts.

Rep AI

FAQs

What makes Rep unique from other solutions?

Rep AI is more than just a chatbot—it’s your dedicated AI sales and support concierge, designed to boost revenue, reduce workload, and provide actionable insights to optimize your store.‍‍1. Selling with Precision: The Sales Module ‍Rep is built with one primary goal: driving conversions. While many solutions focus solely on support, Rep excels at turning shoppers into customers through intelligent, proactive engagement. - Behavioral AI analyzes on-site actions to start conversations at the perfect moment, guiding shoppers toward completing their purchases. - Rep answers pre-sales questions about products, policies, and the brand, reducing the workload on your customer support team. - With advanced features like product recommendations, upselling, and abandoned cart rescue, Rep acts as a highly skilled salesperson who knows your shoppers’ needs.- Integrations with tools like Klaviyo, Postscript, Yotpo, Mailchimp and more ensure seamless communication between your sales and marketing efforts, helping you nurture shoppers across multiple touchpoints.‍‍2. Streamlining Service: The Support Module‍Rep also helps you deliver exceptional post-purchase support with ease.- Handle common inquiries like “Where’s my order?” and manage returns, cancellations, and subscription updates—all within the chat.- Seamlessly integrate with your helpdesk tools like Gorgias or Zendesk for a unified customer experience.- Provide personalized and conversational responses that delight your customers and save your team time.‍‍3. Insights That Drive Growth: The Data Suite‍Rep doesn’t just engage customers—it provides the insights you need to improve every aspect of your store.- Analyze shopper behaviors, drop-off reasons, and sales performance to identify opportunities for growth. - Leverage AI-generated recommendations to optimize your store’s navigation, product discovery, and checkout flow. - Gain full visibility into all conversations, helping you understand and respond to your customers’ needs.‍Why Choose Rep AI?‍Whether you’re focused on increasing conversions, improving support efficiency, or uncovering data-driven opportunities, Rep AI offers a tailored solution to help your business thrive.And, as always, merchants praise Rep AI not just for its advanced technology but for the human support behind it. We’re proud to be your partner in eCommerce success.

How does Rep understand my brand and catalog?

During setup, Rep connects directly to your Shopify and learns about every product in your catalog. The bigger your catalog, the longer it takes to absorb. Once the catalog is learned, Rep scans your catalog every 10 seconds so it's always up to date.

How much time does it take to train my AI?

To get going, it depends on a few factors: the complexity of your products, the size of your catalog, the number of collections you have, and more. We make it as simple as possible to establish a strong brand foundation for your AI.The AI prioritizes your Shopify store's content over any AI training in the backend, so it's critical that product descriptions and any content on your site represents the latest information.Keep in mind that training your AI is an ongoing activity. Think of your AI as your digital team member—you want to make sure they always have the latest product information because they are your front-facing store rep.Also, conversations will reveal lots of unanswered questions that shoppers have, so expect to spend more time training your AI in the beginning. It's normal.

Are you only available on Shopify?

Yes, we're exclusively on Shopify. We have plans to expand to other platforms in the near future. Sign up to Rep News here to get the latest.

Where do I go if I have questions or need support?

We have an extended Help Site to empower to get as much as possible from Rep AI, you can find it at help.hellorep.ai For support questions, email: support@hellorep.ai

Ochatbot

FAQs

Does your AI chatbot work with eCommerce platforms?

Yes, Ochatbot has plugins for Shopify, WooCommerce, BigCommerce, and others. We can help set you up in minutes.

Is Ochatbot able to connect directly to an eCommerce product database?

Yes, Ochatbot connects directly to product databases via eCommerce integration platforms, allowing users to search products, view details, and add to cart within the chat window.

Why is an AI Chatbot like Ochatbot potentially better than live chat?

Ochatbot offers 24/7 service without live agents, providing instant feedback. While many shoppers prefer chatbots, Ochatbot also integrates with live chat systems (its own or third-party) for flexibility.

What AI chatbot integrations are available?

Ochatbot integrates with Zapier (for CRMs and ticketing systems), Facebook Messenger, and major eCommerce platforms like Shopify, WooCommerce, and BigCommerce.

How will Ochatbot benefit my support team?

Ochatbot can reduce customer support tickets by 25%-45% by handling repetitive queries 24/7, freeing up your team for complex issues. It doesn't prevent customers from reaching live agents if needed.