Hey Caiden vs AI Answering Service Detailed comparison features, price

Hey Caiden

This innovative virtual receptionist service transforms how businesses handle their phone communications through advanced conversational AI technology. The system professionally manages incoming calls, filters spam, schedules appointments, and gathers crucial customer information, all while maintaining consistent service quality 24/7.

With response times averaging just 4 seconds, the service provides comprehensive call handling capabilities including call transcription, SMS follow-ups, and CRM integration. The platform offers customizable voice options and can be tailored to various industry-specific needs, from healthcare appointment scheduling to real estate inquiries.

AI Answering Service

AI Answering Service offers businesses a dedicated AI-powered receptionist designed to operate 24/7, ensuring no customer call is missed. It primarily targets small businesses, service-based operations, clinics, and tradespeople who may struggle to manage incoming calls while focusing on their core work. The service aims to provide a professional image consistently without the overhead costs associated with hiring human receptionists. The AI can be customized with a natural-sounding Australian accent and tailored to represent the specific brand voice of the business it serves.

The system functions by having businesses divert their calls to a dedicated number provided by the service. The AI then handles the incoming calls based on a knowledge base created from information supplied by the business, such as an FAQ document or website content. It answers common questions, gathers caller details, takes messages, and filters out spam. After each call, it provides instant summaries, full transcripts, and audio recordings via email, with an option for SMS notifications. For situations requiring human intervention, the AI can intelligently transfer the call to a nominated person.

Hey Caiden

Pricing

Free Trial

From 360$

AI Answering Service

Pricing

Free Trial

From 32$

Hey Caiden

Features

24/7 Call Handling: Continuous phone coverage without interruption
Spam Call Filtering: Professional handling of unwanted solicitations
Call Transcription: Complete documentation of all conversations
CRM Integration: Direct transfer of caller information to existing systems
SMS Capabilities: Automated text message follow-ups and calendar sharing
Customizable Voice: Choice of 60+ different voice options
Industry-Specific Training: Tailored responses for different business sectors
Professional Call Management: Consistent and polite customer interaction

AI Answering Service

Features

24/7 Availability: Operates continuously to answer all incoming calls.
Customizable AI Receptionist: Features a tailored Australian AI voice that represents the business's brand.
Knowledge Base Integration: Answers caller questions accurately using information from provided FAQs or website content.
Instant Call Transcripts & Recordings: Delivers full transcripts and audio files via email immediately after each call.
Intelligent Call Transfer: Transfers calls to a designated human representative when necessary or requested by the caller.
Lead Capture: Collects essential caller information, including name, contact details, and the nature of their inquiry.
Spam Call Filtering: Identifies and filters spam calls and unsolicited sales pitches.
Simultaneous Call Handling: Manages multiple calls concurrently without busy signals.
Quick Setup: Can be operational in under 10 minutes with minimal configuration.
SMS Notifications: Offers optional SMS summaries for each call received.

Hey Caiden

Use cases

Healthcare appointment scheduling and reminders
Real estate property inquiries and viewing arrangements
Legal services client intake and appointment booking
Automotive service scheduling and follow-ups
Insurance claim inquiries and policy information
Educational institution course information and enrollment
Restaurant reservations and order taking
Retail customer service and product inquiries

AI Answering Service

Use cases

Managing missed calls for small businesses.
Providing continuous customer availability without hiring reception staff.
Automating lead capture from phone inquiries.
Answering frequently asked customer questions instantly.
Handling after-hours calls for service-based businesses.
Screening calls and taking messages for busy professionals.
Prequalifying leads generated from marketing efforts.
Offering dedicated phone support for industries like veterinary clinics, trades, and marketing agencies.

Hey Caiden

FAQs

Is there any kind of guarantee?

Yes, they guarantee professional call handling and offer a refund for the current service month if customers prefer human operators.

What kind of actions can Caiden take after the call?

Caiden transcribes conversations, collects caller information (name, email, phone, reason for call), sends SMS/text messages with calendar information, and can integrate directly with CRM systems.

Does it need to be named Caiden or can I make up a name?

The assistant can be given any name, male or female, with approximately 60 different voices available to choose from.

AI Answering Service

FAQs

How does AI Answering Service handle my business calls?

When you can’t answer, calls are diverted to a dedicated number using a diversion code provided by your phone company (e.g., Telstra). The AI service then automatically takes the call after a predetermined number of rings.

What information can it collect from the caller?

During onboarding, you specify the details needed. It can collect full name, postcode, products they are interested in, address, preferred booking day/time, etc. The caller's mobile number is captured automatically.

Will it sound like a natural Australian and represent my business well?

Yes, the AI is customized to match your brand voice with a natural Australian accent, making it sound professional and often indistinguishable from a human agent.

Is this right for businesses that need complex problem-solving on calls?

Likely not. The AI excels at handling routine questions, collecting information, and managing booking requests. It cannot replace human expertise for complex issues, specialized consultations, or situations requiring real-time dynamic information.

What happens if I exceed my call limit?

You will be notified before exceeding your monthly call allowance. You'll have the option to buy additional call credits, although most customers do not exceed their limit.