AIReception vs AI Answering Service

AI Answering Service

Pricing

AI Answering Service

Features

• 24/7 Availability: Operates continuously to answer all incoming calls.
• Customizable AI Receptionist: Features a tailored Australian AI voice that represents the business's brand.
• Knowledge Base Integration: Answers caller questions accurately using information from provided FAQs or website content.
• Instant Call Transcripts & Recordings: Delivers full transcripts and audio files via email immediately after each call.
• Intelligent Call Transfer: Transfers calls to a designated human representative when necessary or requested by the caller.
• Lead Capture: Collects essential caller information, including name, contact details, and the nature of their inquiry.
• Spam Call Filtering: Identifies and filters spam calls and unsolicited sales pitches.
• Simultaneous Call Handling: Manages multiple calls concurrently without busy signals.
• Quick Setup: Can be operational in under 10 minutes with minimal configuration.
• SMS Notifications: Offers optional SMS summaries for each call received.

AI Answering Service

Use cases

• Managing missed calls for small businesses.
• Providing continuous customer availability without hiring reception staff.
• Automating lead capture from phone inquiries.
• Answering frequently asked customer questions instantly.
• Handling after-hours calls for service-based businesses.
• Screening calls and taking messages for busy professionals.
• Prequalifying leads generated from marketing efforts.
• Offering dedicated phone support for industries like veterinary clinics, trades, and marketing agencies.

AI Answering Service

FAQs

• How does AI Answering Service handle my business calls?

  When you can’t answer, calls are diverted to a dedicated number using a diversion code provided by your phone company (e.g., Telstra). The AI service then automatically takes the call after a predetermined number of rings.
  What information can it collect from the caller?

  During onboarding, you specify the details needed. It can collect full name, postcode, products they are interested in, address, preferred booking day/time, etc. The caller's mobile number is captured automatically.
  Will it sound like a natural Australian and represent my business well?

  Yes, the AI is customized to match your brand voice with a natural Australian accent, making it sound professional and often indistinguishable from a human agent.
  Is this right for businesses that need complex problem-solving on calls?

  Likely not. The AI excels at handling routine questions, collecting information, and managing booking requests. It cannot replace human expertise for complex issues, specialized consultations, or situations requiring real-time dynamic information.
  What happens if I exceed my call limit?

  You will be notified before exceeding your monthly call allowance. You'll have the option to buy additional call credits, although most customers do not exceed their limit.