CX Genie
vs
![[24]7.ai favicon](https://d8uzp82hd82jh.cloudfront.net/storage/tools/247ai/favicon.webp)
[24]7.ai
CX Genie
CX Genie is a comprehensive, AI-driven customer support solution designed to enhance customer engagement and streamline operations. It provides businesses with the tools to deliver seamless, personalized support, improve response times, and reduce operational costs.
The platform integrates various functionalities, including AI chatbots, workflow automation, ticket management, and product data synchronization. CX Genie is built to scale with businesses, allowing them to maintain high-quality service as they grow. It replaces multiple support tools with a single, integrated platform, making customer service operations more efficient and cost-effective.
[24]7.ai
[24]7.ai offers the [24]7 Engagement Cloud, a comprehensive, AI-driven omnichannel customer experience (CX) platform. This platform is designed to help businesses excel at every stage of the customer journey, from initial interaction to building lasting relationships.
[24]7 Engagement Cloud is a unified solution that supports customer acquisition, nurtures existing relationships, and drives long-term retention. It empowers businesses to deliver frictionless customer experiences and enhanced agent productivity through AI and human insights.
CX Genie
Pricing
[24]7.ai
Pricing
CX Genie
Features
- AI Chatbots: Enhance customer engagement and automate responses.
- Workflow: Create personalized, human-like chatbot conversations with a drag-and-drop designer.
- Ticket Management: Efficiently handle and resolve support tickets.
- Whitelabel for Agencies: Customize and brand CX Genie as your own.
- Product Data Sync Up for Ecommerce: Sync and update product data across platforms.
- Help Desk: Provide robust support, manage agent teams, and assign tasks seamlessly.
[24]7.ai
Features
- Campaign Management: Design personalized, dynamic, and targeted messaging.
- Conversation Automation: Maximize customer issue resolution with instant and accurate answers across channels.
- Agent Experience: Put agents in the driver's seat for every interaction with smart tools.
- Conversational Intelligence: Analyze 100% interactions, turn insights into action.
- Generative AI: Enhances various CX processes through AI.
CX Genie
Use cases
- Automating responses to frequently asked questions.
- Providing 24/7 customer support.
- Managing and resolving support tickets efficiently.
- Creating personalized chatbot conversations.
- Syncing product data across e-commerce platforms.
- Managing agent teams and assigning tasks.
[24]7.ai
Use cases
- Improve lead generation through intent-based ad targeting.
- Boost agent performance and customer satisfaction.
- Maximize contact center performance with interaction analytics.
- Enhance agent experience and productivity.
- Provide always-on support and automation with AI-powered self-service.
CX Genie
Uptime Monitor
Average Uptime
99.41%
Average Response Time
228.17 ms
Last 30 Days
[24]7.ai
Uptime Monitor
Average Uptime
56.83%
Average Response Time
563.87 ms
Last 30 Days
CX Genie
[24]7.ai
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