ChatSMB vs ChatHelp AI Detailed comparison features, price

ChatSMB

ChatSMB offers an AI-powered chat solution designed to enhance customer engagement and lead generation for businesses. The AI agent is available 24/7 on your website, responding to inquiries and nurturing prospects.

The platform seamlessly transitions between AI chat and live chat, allowing businesses to engage in real-time conversations when available. All interactions are conveniently delivered to your inbox, ensuring efficient follow-up and maximizing customer interaction effectiveness.

ChatHelp AI

ChatHelp AI is a comprehensive platform designed to streamline various tasks across business, work, and study environments. It offers an integrated AI toolbox that leverages the latest AI models, including OpenAI GPT-4o, Claude, Llama, Mistral, and Gemini. The platform allows users to bring their own AI API keys, promoting cost-effectiveness and flexibility.

A core offering of the service is its customizable AI customer support chat widget, easily integrable into websites with a single line of code. This widget can be trained with website data and other documentation, enabling it to interact with potential customers 24/7, answer questions, and collect leads. The platform also supports multiple languages and ensures data security through encryption.

ChatSMB

Pricing

Free Trial

From 49$

ChatHelp AI

Pricing

Freemium

From 19$

ChatSMB

Features

AI Agent: Available 24/7 to respond to customer inquiries and nurture prospects.
Live Chat Integration: Allows businesses to switch to live chat when available.
Inbox Delivery: Finished conversations are sent to your inbox for follow-up.
Lead Capture: Captures contact information upfront for improved lead generation.
Customizable Widget: Customize the widget appearance.
Automated Site Crawl: Gathers basic information about your company.

ChatHelp AI

Features

AI Customer Support Chat Widget: Customizable chatbot trained on your website data and documentation, capable of 24/7 interaction and lead capture.
100+ AI Tools & Agents: Diverse tools for various business, work, and study needs, including AI writing, image generation, and data analysis.
Multiple AI Model Support: Powered by leading AI models like OpenAI GPT-4o, Claude, Llama, Mistral, and Gemini.
Bring Your Own AI API Keys: Users can utilize their own API keys for cost-effective and flexible AI usage.
Data Integrations: Supports various data sources, including PDFs, documents, spreadsheets, and website scraping.
Multilingual Support: Offers customer support and query understanding in over 175 languages.
Data Security: Employs encryption to protect business files and data during AI training and operation.

ChatSMB

Use cases

Responding to customer inquiries instantly, 24/7.
Generating leads by capturing contact information.
Nurturing prospects through conversational AI.
Providing customer support.
Managing customer interactions during and outside of business hours.

ChatHelp AI

Use cases

Customer support automation via website chat widget
Lead generation through chat widget interactions
Internal knowledge base creation and sharing
Employee training and onboarding
Work and research process improvement
Content creation and management
Business reviews analysis

ChatSMB

FAQs

Can I customize the chat widget?

Yes, you absolutely can! You can change things like the color of the widget to your branding, the profile picture, and the name of the digital assistant.

How does the AI know how to talk about my business?

ChatSMB is trained to only talk about your business based on the context it’s given. When you sign up and enter your domain, it will automatically crawl your site once to get some basic information about the business that it can speak to. You can customize the rest of the bot easily by adding language prompts in our customization page.

ChatHelp AI

FAQs

How is this Software different from others in market?

AI-powered website chat is a fairly new emerging technology, that has been around just from early 2023. Yes, there are competing solutions, but all of them place a lot of limitations in their subscription plans. We are giving a full access to our Platform - and offer flexible upgrade options based on Storage usage only.

Can we use our own OpenAI API keys?

Yes, we place no limitations on Chat queries/interactions, exactly because we give full control over OpenAI key usage. You can also use your own Antropic Claude & Google Gemini API keys.

What payment method do you support?

We support Credit Card payments for a Monthly & Yearly subscription plans, via Stripe Payment gateway.

How do you provide support?

We provide full setup support, for all subscribers, via Discord Community chat & remote connection services as AnyDesk, Zoom, or TeamViewer if necessary.

Do you provide any moneyback guarantee?

Please cancel your subscription within a 14-day free trial period, if you feel like our product does not meet your requirements. After the Trial period subscription charge is non-refundable, and can only be cancelled.