BotBuz
vs
Botbiz
BotBuz
BotBuz provides businesses with an intuitive platform to build and deploy chatbots across multiple communication channels, including WhatsApp, Facebook Messenger, and Instagram. Its core strength lies in its user-friendly, drag-and-drop visual builder, which allows users to design simple or complex conversational flows without needing coding expertise. This enables businesses to maintain a constant presence, offering support and engagement to customers around the clock, thereby enhancing customer satisfaction and potentially increasing conversions.
The platform facilitates seamless transitions between automated responses and human interaction through its live chat handover feature, ensuring customers receive timely assistance when needed. It incorporates keyword automation to trigger specific, relevant responses based on user input. Furthermore, BotBuz supports WhatsApp broadcasting, allowing businesses to efficiently send campaigns, updates, and promotional messages to their audience. It also offers solutions tailored to specific industries, adapting chatbot functionality to meet the unique needs of sectors like real estate, retail, healthcare, and e-commerce.
Botbiz
Botbiz provides a comprehensive solution utilizing the official WhatsApp Business API, positioning itself as an alternative to platforms like Wati, AISensy, and Interakt. It aims to streamline WhatsApp marketing efforts by offering tools for chatbot creation, customer interaction management, and sales enablement directly within the WhatsApp interface. The platform emphasizes avoiding bans by using the official API and offers transparent pricing without additional markup fees on Meta's API charges.
Key functionalities include a visual drag-and-drop editor for building chatbots without coding, a shared team inbox for collaborative customer support using a single WhatsApp number, and the ability to showcase and sell products directly within chats. It also supports the creation of interactive forms for appointment scheduling or lead capture, automated sequence messaging (drip campaigns) for customer engagement, and AI chatbot training using website URLs, FAQs, or uploaded documents. Integration capabilities allow connection with numerous third-party applications via webhooks, Zapier, and Pabbly.
BotBuz
Pricing
Botbiz
Pricing
BotBuz
Features
- Intuitive Drag-and-Drop Chatbot Interface: Design chat flows effortlessly with a simple, visual builder.
- Multi-Platform Connectivity: Engage customers on Facebook Messenger, Instagram, and WhatsApp.
- Live Chat Handover: Seamlessly transfer conversations from bot to human agent when needed.
- Keyword Automation: Trigger specific actions or responses automatically based on keywords.
- WhatsApp Broadcasting: Send campaigns, updates, and promotions to customers via WhatsApp.
- Omni-channel Capability: Manage interactions across multiple platforms, allowing seamless conversation continuation.
- Industry-Specific Solutions: Tailored chatbot functionalities for various sectors.
Botbiz
Features
- Visual Drag & Drop Flow Builder: Create chatbots graphically without code.
- Shared Team Inbox: Collaborate on customer support using one WhatsApp number.
- Sell Products on WhatsApp: Showcase and sell products directly within the chat.
- WhatsApp Form Flows: Build interactive forms for appointments, feedback, and leads.
- Sequence Message (Drip Campaign): Automate targeted message sequences for engagement.
- AI WhatsApp Chatbot Training: Train chatbots using URLs, FAQs, or documents.
- Extensive Integrations: Connect with 1000+ apps via Zapier, Pabbly, and webhooks.
- AI Bot Reply: Automate customer responses using AI.
- Powerful Analytics: Track message performance and engagement metrics.
- Message Templates: Use pre-approved WhatsApp templates for consistent messaging.
- Custom Fields: Collect personalized user data.
- Subscriber Segmentation: Target specific audience segments.
- E-commerce Integration: Sync with Shopify and WooCommerce.
- Google Sheet Integration: Manage customer data via Google Sheets.
- Chat Widget: Engage website visitors with an interactive chat widget.
BotBuz
Use cases
- Providing 24/7 customer support across multiple channels.
- Automating responses to frequently asked questions.
- Generating leads and scheduling appointments (e.g., property viewings, test drives).
- Offering personalized product recommendations and guiding shopping journeys.
- Sending promotional messages, updates, and announcements via WhatsApp.
- Handling booking inquiries and processing transactions.
- Assisting students with course information, enrolment, and resources.
- Facilitating order tracking, returns, and refunds in e-commerce.
Botbiz
Use cases
- Building engaging WhatsApp chatbots without coding.
- Collaborating on customer support via a shared WhatsApp inbox.
- Selling products and processing orders directly through WhatsApp.
- Automating appointment scheduling and lead capture via WhatsApp forms.
- Running automated drip marketing campaigns on WhatsApp.
- Training AI chatbots using existing website content, FAQs, or documents.
- Integrating WhatsApp communication with CRM, e-commerce, and other business tools.
- Automating customer service replies using AI.
- Analyzing the effectiveness of WhatsApp marketing campaigns.
- Streamlining customer interactions for Shopify and WooCommerce stores.
BotBuz
FAQs
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Do I need a new phone number for WhatsApp Business with BotBuz?
You can use your existing phone number, but you need to transfer it to the WhatsApp Business Platform. Once transferred, you won't be able to access this number normally for personal use.Are there fees for sending outgoing WhatsApp messages?
Yes, Meta charges per conversation based on category (Marketing, Utility, Authentication, Service) after the initial free tier of 1000 conversations per month.Are there charges for obtaining a WhatsApp Green Tick badge?
No, there are no charges from Meta to apply for a Green Tick badge, but approval is determined by Meta.Can I use the WhatsApp Business API via BotBuz if I don’t have a WhatsApp green tick badge?
Yes, using the WhatsApp Business API and having a Green Tick badge are separate. You can use the API without the badge.What is an omni-channel chatbot builder like BotBuz?
It's a platform that allows creating chatbots capable of functioning across multiple communication channels (like WhatsApp, Messenger, Instagram), enabling users to continue conversations seamlessly across different platforms.
Botbiz
FAQs
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Is Botbiz an Official WhatsApp Marketing Platform?
Yes, Botbiz is an official Meta Business Partner leveraging WhatsApp Business APIs.Is a new phone number required for the WhatsApp Business Platform?
You can use an existing number, but it must be completely transferred to the business platform, meaning it can no longer be used with the regular WhatsApp customer or business app.Does WhatsApp charge for sending messages?
Yes, Facebook charges per conversation on the WhatsApp Business Platform. However, each WhatsApp Business account receives 1,000 free conversations per month.Who manages the WhatsApp Business Platform account?
You manage your own business accounts, WhatsApp business account, phone number, and payment mechanism. Botbiz does not control these aspects.Is business verification needed to use Botbiz with WhatsApp?
No, business verification and app approval are not required to start. However, verification is needed if you want to display your verified business name alongside your phone number.How does message credit work in Botbiz?
Sending a message costs 1 credit. Receiving a message costs 1 credit. Webhook calls (like delivery notifications) also cost 1 credit each.
BotBuz
Botbiz
