Aircall VS Aancall

Aircall Pricing

Aancall Pricing

Aircall

• Power Dialer: Automates outbound call sequences to increase connection rates.
• IVR (Interactive Voice Response): Guides callers through a menu to direct them to the appropriate agent or department.
• Call Routing: Intelligently distributes calls based on agent skills, language, or other criteria.
• Call Center Analytics: Provides detailed metrics on call performance, agent activity, and customer interactions.
• CTI Integration: Connects with CRM and help desk platforms to display customer information during calls.
• Click to Dial: Enables users to initiate calls directly from their CRM or web browser.
• Call Recording: Records calls for quality assurance, training, and compliance purposes.
• SMS and MMS Messaging: Allows agents to send and receive text and multimedia messages.

Aancall

• Cloud PBX: Hosted, scalable, feature-rich phone system.
• SIP Trunking: Reliable, cost-effective calling via Tier 1 carriers.
• WhatsApp API Integration: Streamline business chats through WhatsApp.
• SMS/MMS Solutions: Multi-country messaging with logs and templates.
• CRM Integrations: Out-of-the-box support for Zoho and HubSpot.
• Actionable Analytics: Detailed call reports and insights.
• Auto Attendant & IVR: Custom call routing and virtual reception capabilities.
• Softphone Support: Accessible via mobile and PC applications.
• Number Porting: Seamless transition from existing phone numbers.
• Redundant Infrastructure: Ensures continuity and disaster recovery.

Aircall Use Cases

• Improve customer support resolution rates.
• Increase sales team connection rates with prospects.
• Streamline call handling and routing.
• Gain insights into call center performance.
• Enhance team collaboration and communication.
• Integrate voice communication with existing CRM and help desk systems.
• Provide 24/7 customer service.
• Support multilingual customer interactions.

Aancall Use Cases

• Enable remote teams with unified cloud-based phone access.
• Automate call routing and customer engagement with IVR.
• Integrate voice and messaging with leading CRMs for sales teams.
• Manage global communications efficiently for multinational companies.
• Send business-critical SMS/MMS to multiple destinations.
• Enhance support with call analytics and performance tracking dashboards.
• Facilitate unified business messaging using WhatsApp and SMS APIs.

Aircall FAQs

• What is a call center software?

  Call center software consolidates customer communication channels like phone, email, web chat, and SMS into a unified interface with professional call center capabilities. It enhances organization, efficiency, and productivity for teams handling large customer volumes.
• How does call center software function?

  Virtual call center software uses VoIP technology, transmitting calls over the internet. It stores data in the cloud, integrates with various SaaS applications, and provides features like call routing, recording, and analytics.
• What are the benefits of a call center software?

  Key benefits include lower operating costs, enhanced customer experiences, streamlined workflows, improved agent productivity, and integration with other business tools.
• How can I create a call center?

  Choose a business phone setup (e.g., virtual call center software like Aircall), decide on staffing (in-house or third-party), and implement best practices. Aircall offers a 7-day free trial to explore its capabilities.
• What software do call centers use?

  Call centers utilize various software, including cloud phone systems, workforce management, help desk, CRM, and task management software. Integrating these solutions enhances the call center tech stack. Cloud-based call center software, like Aircall, is typically offered through a SaaS subscription.

Aancall FAQs

• What is hosted PBX?

  A hosted PBX is a cloud-managed phone system that handles call routing, extensions, voicemail, and IVR features without the need for on-site hardware.
• How can hosted PBX benefit my business?

  It reduces costs, scales with your organization, supports remote teams, and offers advanced features like call recording and analytics.
• What is call center software?

  Call center software enables businesses to manage incoming and outgoing calls with features like call queuing, agent monitoring, CRM integration, and real-time analytics.
• Can I integrate Aancall phone system with Microsoft Teams?

  Yes, Aancall offers seamless integration with Microsoft Teams to enable unified business communication.
• Can I keep my current number if I move to Aancall?

  Yes, number porting is supported to ensure there is no disruption to your business operations.

Uptime Monitor

Uptime Monitor