What is Zoovu?

Zoovu offers an advanced AI-driven platform aimed at enhancing product discovery for enterprise e-commerce businesses. It leverages artificial intelligence to understand customer needs and guide them to suitable products, thereby boosting online sales and improving customer experience. The platform is designed to handle complex product catalogs and diverse customer requirements, making online shopping more intuitive and efficient.

By providing tools for AI search, guided selling, and product configuration, Zoovu enables companies to deliver personalized shopping journeys. It also features a robust data platform to clean, standardize, and enrich product information, making it more discoverable. This comprehensive approach helps businesses increase conversion rates, average order value, and effectively manage digital merchandising across various channels.

Features

AI Search: Delivers ultra-relevant search results for customers.
Guided Selling Assistants (Conversation Studio): Provides personalized product recommendations through digital assistants.
Product Configurators (Configuration Studio): Allows bundling, cross-selling, and lead collection through configurable product options.
AI Product Advisor (Advisor Studio - Zoe): Connects customers with an AI-powered personal product expert.
Data Platform: Cleans, standardizes, and enriches product data for improved discoverability.
Buyer Intelligence: Collects zero-party data on customer needs and preferences for targeted campaigns.
Multi-channel Syndication: Replicates Zoovu experiences across different sites, retailers, and in-store devices.
Analytics and Reporting: Offers in-depth dashboards to track key metrics and understand customer behavior for optimization.

Use Cases

Increasing conversions and Average Order Value (AOV) for online stores.
Optimizing B2B sales processes with tailored product discovery.
Creating personalized shopping journeys for individual customers.
Bundling products and enabling cross-selling opportunities.
Managing digital merchandising effectively across platforms.
Selling more effectively across multiple online and offline channels.
Collecting buyer intelligence and zero-party data for targeted marketing.
Enhancing product data quality and discoverability for large catalogs.

FAQs

What kind of businesses is Zoovu designed for?

Zoovu is designed for enterprise ecommerce companies, including B2B and B2C manufacturers, distributors, consumer brands, and retailers across various industries like houseware, electronics, and tools.
How does Zoovu help improve product data?

Zoovu's Data Platform helps collect, clean, standardize, and enrich product data. It uses AI to tag products with customer-centric language and create relations between them for cross-selling, making products more discoverable.
Can Zoovu experiences be used across different channels?

Yes, Zoovu allows businesses to replicate their product discovery experiences across different sites, retailers, and in-store devices to maintain brand consistency and reach customers wherever they are.
What is Advisor Studio's Zoe?

Zoe, part of the Advisor Studio, is a personal product expert powered by AI. It engages with customers to provide personalized advice, product comparisons, descriptions, and attributes.
Does Zoovu integrate with other business systems?

Yes, Zoovu can integrate with various systems such as ERPs, PIMs, CRMs, including specific integrations like with SAP.