What is WalkMe?
WalkMe is an advanced digital adoption platform designed to enhance software usage and workflow automation for organizations of all sizes. By overlaying on any application, it identifies friction points within user workflows and delivers personalized, context-aware guidance and automation directly in the flow of work. WalkMe's platform combines robust analytics, intuitive content creation, and AI-powered recommendations to improve employee productivity, reduce support tickets, and accelerate onboarding and change management initiatives.
The platform offers real-time application usage insights, workflow analytics, and intelligent segmentation to target users with the right support at the right time. With features such as AI-powered conversational interfaces, in-app guidance, workflow automation, and enterprise-grade security, WalkMe enables organizations to manage digital transformation, drive user adoption of new tools, and deliver consistently engaging digital experiences across web, desktop, and mobile environments.
Features
- Contextual AI Assistance: Provides proactive, context-aware next best actions and conversational AI guidance within applications.
- Workflow Automation: Automates repetitive and complex processes to improve user efficiency and compliance.
- Real-Time Analytics: Tracks application usage, workflow effectiveness, and user engagement to identify friction points and optimize digital experiences.
- Intuitive Content Authoring: Facilitates the creation of interactive in-app guides, onboarding tours, and tooltips without coding.
- Smart Segmentation: Targets guidance and notifications to users based on behavior and demographics.
- ActionBot: Deploys conversational chatbots to drive task completion and provide automated support.
- Workflow Accelerators: Offers a searchable catalog of configurable workflow templates and AI-driven suggestions.
- Personalization and Localization: Delivers customized experiences with demographic targeting and multi-language support.
- Enterprise-Grade Security: Implements advanced data privacy, role-based access controls, and compliance features.
- Cross-Platform Support: Enables digital experiences across web, desktop, and mobile applications.
Use Cases
- Accelerating employee onboarding across complex enterprise systems.
- Automating routine HR, sales, or IT workflows to boost productivity.
- Guiding users through new software rollouts to reduce change management friction.
- Providing real-time, in-app support to minimize support tickets.
- Analyzing software adoption and identifying user behavior bottlenecks.
- Improving data integrity and compliance through guided processes.
- Segmenting user audiences for targeted training or notifications.
- Delivering multilingual, personalized guidance for global workforces.
- Collecting actionable feedback with AI-powered in-app surveys.
FAQs
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What is WalkMe used for?
WalkMe is used to streamline digital adoption by providing in-app guidance, workflow automation, and real-time analytics to improve software usage and user productivity across organizations. -
Does WalkMe support multiple applications and platforms?
Yes, WalkMe overlays on any web, desktop, or mobile application to deliver personalized guidance and automation across multiple platforms. -
How does WalkMe use AI?
WalkMe uses AI to power contextual assistance, deliver personalized recommendations, automate repetitive tasks, and provide advanced analytics for workflow optimization. -
Can WalkMe help reduce support tickets?
Yes, WalkMe improves user self-service and provides real-time in-app support, significantly reducing the number of support tickets submitted. -
Is WalkMe secure for enterprise use?
WalkMe offers enterprise-grade security features, including role-based access controls, advanced privacy settings, data encryption, and compliance with privacy standards.
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