What is VOISA?
VOISA is an AI-powered phone assistant designed to automate business telephone communications with hyper-realistic, human-like conversations. It leverages advanced AI technology, including proprietary models like Voisa Large optimized for German customer service, to handle various tasks such as answering calls, scheduling appointments, processing orders, and responding to customer inquiries 24/7 without delays.
The platform integrates seamlessly with over 8,000 tools, including CRM systems and calendars, and supports over 30 languages with local accents. It provides features like intelligent call routing, data collection and analysis, and security compliance with DSGVO, HIPAA, and SOC2 standards. VOISA also offers a conversational video interface for face-to-face interactions and a website chatbot, making it a comprehensive solution for enhancing customer experience and operational efficiency.
Features
- 24/7 Call Handling: Automatically answers calls anytime, ensuring no missed calls and immediate responses.
- Appointment Scheduling: Integrates with calendars like Google and Outlook to book appointments and send confirmations.
- Order Processing: Takes complete orders over the phone with menu and product knowledge, including cross-selling suggestions.
- Intelligent Call Routing: Smartly forwards calls to human agents when complex inquiries are detected, with context transfer.
- Multilingual Support: Supports over 30 languages with automatic speech recognition and local accents.
- System Integration: Connects with 8,000+ tools, including CRM, calendar, email, and SMS, for seamless workflows.
- Data Collection & Analysis: Automatically gathers customer data and provides insights through conversation evaluations and analytics.
- Security Compliance: Ensures data safety with DSGVO, HIPAA, and SOC2 Type II conformity, including regular pen-tests.
- Conversational Video Interface: Offers face-to-face video interactions with multimodal understanding and emotional expressions.
- Website Chatbot: Extends phone assistance to a website chat widget with unified AI training.
Use Cases
- Automating customer service calls for businesses to reduce wait times and handle inquiries 24/7.
- Scheduling appointments for healthcare practices, restaurants, or real estate agencies with calendar integration.
- Processing orders over the phone for restaurants or e-commerce, including upselling and cross-selling.
- Answering frequently asked questions about products, services, or business hours using a knowledge database.
- Qualifying leads through initial conversations and routing them to sales teams for follow-up.
- Providing virtual assistance via video for personalized customer consultations in fields like finance or healthcare.
- Managing patient inquiries and appointment bookings for medical or dental practices.
- Handling legal client inquiries and scheduling consultations for law firms.
- Supporting insurance companies by processing policy inquiries and scheduling advisor appointments.
- Enabling multilingual customer support without hiring additional staff for each language.
FAQs
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What is VOISA's proprietary AI model and how is it optimized?
VOISA uses Voisa Large, a proprietary language model specifically developed for German customer service. It features 128,000 token context for long conversations, emotional intelligence with 98% emotion recognition, and is optimized for fast response times under 500ms, running on German servers for 100% DSGVO compliance. -
How does VOISA ensure data security and compliance?
VOISA ensures data security through end-to-end infrastructure with military-standard encryption, DSGVO, HIPAA, and SOC2 Type II conformity. It stores data in-house on German servers, conducts regular penetration tests, and implements constant unit tests to protect against threats. -
Can VOISA integrate with existing business systems?
Yes, VOISA integrates seamlessly with over 8,000 tools, including CRM systems, calendars, email, and SMS. It offers pre-built integrations, custom options, and API access for building automated workflows, ensuring compatibility with existing business processes. -
What languages does VOISA support and how does it handle accents?
VOISA supports over 30 languages with automatic speech recognition and can handle local accents and dialects. This allows businesses to communicate with customers in their preferred language without needing specialized staff. -
How does VOISA's video interface enhance customer interactions?
VOISA's conversational video interface enables face-to-face interactions with multimodal understanding, processing both audio and video for context-aware conversations. It features emotional mimicry, customizable video replicas, and integration with knowledge bases for authentic, human-like dialogues.
