What is Vogent?
Vogent represents a breakthrough in voice AI technology, offering a highly authentic, low-latency live voice AI system capable of conducting phone calls lasting up to one hour. The platform features custom end-to-end pipeline for transcription, reasoning, and speech production, delivering extremely natural conversations with response times under 700ms in 99% of cases.
The system is built on custom language models trained on millions of phone conversations, enabling it to handle hundreds of different task types with human-level performance. With features like knowledge base integration, human handoff capabilities, and post-conversation automation, Vogent provides a comprehensive solution for businesses looking to automate their phone communications efficiently.
Features
- Low Latency Response: Sub-700ms response time in 99% of cases
- Voice Options: Hundreds of realistic voices with custom voice capability
- Language Models: In-house models trained on millions of conversations
- API Integration: REST and GraphQL APIs for easy implementation
- Automation Tools: Post-conversation outcome extraction and workflow automation
- Knowledge Base Integration: Real-time information access during calls
- Human Handoff: Seamless transfer to live agents when needed
- No-Code Dashboard: Easy management of agents and call tracking
Use Cases
- Healthcare appointment scheduling
- Construction project coordination
- Logistics communication
- Travel booking and confirmation
- Customer service automation
- IVR system navigation
- Information verification calls
- Automated follow-up calls
FAQs
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What is the maximum duration of calls that Vogent can handle?
Vogent can make phone calls up to 1 hour long. -
How does Vogent handle complex scenarios?
Vogent can be fine-tuned using sample recordings, transcripts, or talk-tracks to handle edge cases, and can also access knowledge bases during calls for additional information. -
What happens if the AI encounters a situation it can't handle?
Vogent offers human handoff capabilities, allowing calls to be transferred to live agents if they need intervention or non-AI expertise.
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