What is User Interviews?
User Interviews provides a comprehensive solution for recruiting participants for user research studies. It offers access to a diverse panel of over 5 million participants, enabling researchers to quickly find individuals matching specific criteria, including job titles, skills, consumer behavior, and product usage. The platform significantly speeds up the research process, often connecting researchers with their first qualified participant within an hour.
Key functionalities include automated screening surveys, scheduling tools that integrate with calendars, and streamlined incentive distribution. User Interviews supports various research types like moderated interviews, usability tests, surveys, and accessibility research. It also features Research Hub, a tool for building and managing proprietary user panels, allowing organizations to automate research workflows with their own user base and maintain research governance with features like data consent notices and PII masking.
Features
- Recruit Platform: Access to a panel of 5M+ participants for sourcing research subjects.
- Research Hub: Build and manage your own participant panel with automation features.
- Rich Targeting & Screening: Filter participants based on job titles, skills, demographics, behavior, product usage, and custom criteria.
- Automated Scheduling: Integrates with calendars (Google, Outlook) to streamline session booking.
- Automated Incentive Distribution: Manage and distribute participant payments easily.
- Screener Surveys: Create and deploy surveys to qualify participants.
- Integrations: Connects with tools like Zoom, Google Meet, Microsoft Teams, SurveyMonkey, Qualtrics, Maze, etc.
- Panel Management (Hub CRM): Features dynamic segments, invite rules, opt-in forms, and PII masking for managing custom panels.
- Collaboration Tools: Allows multiple team members and collaborators to work on projects.
- Reporting: Provides activity and spending reports.
Use Cases
- Recruiting participants for moderated user interviews.
- Finding subjects for usability testing sessions.
- Sourcing respondents for online surveys.
- Conducting accessibility research with specific user groups.
- Building and managing an internal user research panel.
- Automating the user research recruitment workflow.
- Scaling user research operations within an organization.
- Gathering feedback from specific B2B or consumer segments.
FAQs
-
What counts as a session?
A session is one completed interview or task with one participant. Focus groups count as multiple sessions based on the number of participants. -
Are participant incentives included in the pricing?
No, incentives are separate. Users set their own incentive amounts and can distribute them manually or use User Interviews' automated distribution for a 3% processing fee on the incentive amount. -
Can I recruit for any type of research study?
Yes, the platform supports recruitment for various research methods, including moderated interviews, usability tests, surveys, and more, integrating with many testing tools. -
How does User Interviews maintain panel quality?
The panel is proprietary, built through organic growth (referrals, social media) and targeted outreach for niche segments, not sourced from third-party panels. -
What is the difference between the Research Hub Workflow and CRM plans?
Both automate research with your users. Workflow focuses on automation (invites, screening, scheduling, incentives, branding). CRM adds a full participant database/panel management system (segments, invite rules, opt-in forms, data integrations).
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