ubisend The platform for conversational AI.

What is ubisend?

ubisend offers a versatile platform designed for creating sophisticated conversational AI solutions. Businesses can utilize its no-code builder to develop chatbots and automate workflows through Robotic Process Automation (RPA). The platform integrates functionalities like live chat and ticketing systems, providing a unified interface for managing customer and employee interactions across multiple channels, including websites, Microsoft Teams, WhatsApp, and Messenger.

Designed for scalability, ubisend caters to Small and Medium-sized Enterprises (SMEs), large Enterprises, and agency partners. It features a robust API toolkit for seamless integration with existing third-party software and internal systems. The platform emphasizes data-driven insights through its comprehensive analytics package and maintains high security standards, being ISO27001 and Cyber Essentials certified. Support for over 60 languages allows for global deployment of conversational solutions.

Features

No-code Conversation Builder: Design automated conversations and map processes without coding.
Robotic Process Automation (RPA): Automate repetitive tasks and complex workflows.
API Toolkit: Integrate with any third-party software or internal systems via API.
Built-in NLP & Knowledge Management: Utilize proprietary natural language processing, semantic search, FAQs, and knowledge bases.
Multi-channel Deployment: Engage users across websites, Microsoft Teams, WhatsApp, Messenger, and over 30 other channels.
Integrated Live Chat & Ticketing: Manage human agent interactions and support requests within the platform.
Advanced Analytics Suite: Monitor chatbot performance, live chat metrics, track custom data, and customize dashboards.
Multi-language Support: Deploy conversational solutions in over 60 languages.
Enterprise-Grade Security: ISO27001 and Cyber Essentials certified platform with robust security measures.

Use Cases

Automating responses to customer service enquiries.
Providing HR support and automating internal staff processes.
Automating sales interactions and lead qualification.
Deploying process-mapped virtual assistants for specific tasks.
Enhancing contact centre efficiency through automation and integrated tools.
Offering white-label conversational AI solutions for agency partners.
Integrating chatbot capabilities with existing business systems and workflows.

FAQs

How long does it take to build something on ubisend?

While it depends on the complexity of the project, a broad average timeframe is two to three weeks. This typically includes integrating knowledge, connecting external software, testing, and training.
Which technology and services does ubisend rely on?

ubisend primarily uses its proprietary technology, including a custom-built Natural Language Processing (NLP) engine. The platform's tech stack includes languages like PHP and Python, and it is hosted on AWS servers.
Can ubisend integrate with specific third-party software?

Yes, ubisend provides an API toolkit that allows integration with any third-party software possessing an API. Common integrations include HubSpot, Salesforce, Zendesk, Marketo, as well as bespoke internal systems.
What kind of documentation and support is provided for building solutions?

ubisend offers comprehensive documentation, tutorials, video content, and frequent free live training sessions. Customers also receive support with most questions answered within 24 hours.
What languages does ubisend support?

The platform supports deployment in over 60 languages, including major languages like French, Italian, German, Dutch, and Spanish. Activating new languages is a simple process.