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What is TurinIQ?
TurinIQ delivers a powerful AI-driven customer communication platform that centralizes all customer interactions into a single, seamless inbox. Integrating channels like WhatsApp, Facebook, Instagram, and website chat, it enables businesses to manage sales and support conversations from one unified dashboard without the need for coding or technical setup. The platform uses advanced AI to provide 24/7 customer support, automate responses, and intelligently escalate complex queries to human agents when necessary.
Designed for fast onboarding and optimal scalability, TurinIQ allows users to train the AI by simply uploading documents and customizing its behavior in plain English. With robust analytics and real-time performance tracking, businesses from healthcare to finance, e-commerce, and beyond can enhance customer satisfaction, improve responsiveness, and boost sales efficiency.
Features
- Unified Inbox: Consolidates WhatsApp, website, and social media conversations into one AI-powered dashboard.
- No-Code Setup: Enables channel integration and AI customization without coding or developer support.
- 24/7 Smart Chat: Offers automated, always-on customer support powered by AI.
- Auto Escalations: Flags complex queries for immediate human intervention.
- Industry Versatility: Supports use across healthcare, finance, education, e-commerce, and more.
- Real-Time Analytics: Tracks chats and performance to optimize engagement.
- Rapid Deployment: Live and operational within 10 minutes with simple onboarding.
- Document-Based AI Training: Allows users to upload documents to train the AI teammate.
Use Cases
- Automating customer support for e-commerce websites
- Providing instant, AI-powered replies to FAQs on healthcare portals
- Streamlining sales conversations on social media platforms
- Offering 24/7 support and appointment booking for travel businesses
- Escalating complex inquiries to human agents in finance firms
- Enabling real-time educational inquiry handling for institutions
- Centralizing communication channels for SaaS product support
- Facilitating post-consultation care through chatbots in healthcare
FAQs
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How does TurinIQ work?
TurinIQ consolidates customer conversations from multiple channels into a single inbox, using AI to automate responses and manage interactions across sales and support workflows. -
Is the AI customizable for different industries or workflows?
Yes, the AI can be easily tailored for various industries and business workflows by uploading documents and defining processes in plain English. -
Does TurinIQ replace or support human agents?
TurinIQ is designed to augment human agents, automatically handling standard queries and escalating complex cases to staff when needed. -
Can TurinIQ support multiple languages?
Yes, TurinIQ is capable of supporting customer conversations in multiple languages.
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