What is SupportMatic?
SupportMatic offers an advanced AI-powered platform for automating and streamlining email customer support tasks. The AI Copilot generates contextually relevant, brand-aligned responses, manages customer subscriptions, and drafts support documentation, all seamlessly integrated with popular services such as Stripe. By learning from your email history and internal knowledge base, it delivers fast, accurate, and personalized replies to customer inquiries.
SupportMatic also enables organizations to create and manage knowledge bases with custom domains and branding, helping reduce repetitive inquiries and provide self-service support. With analytics dashboards, multi-workspace management, and robust integration capabilities, the solution is designed to enhance productivity and deliver exceptional support experiences for teams of any size.
Features
- AI Copilot: Generates personalized, context-aware email replies and drafts support content.
- Automated Knowledge Base: Builds and hosts custom knowledge bases with brand customization.
- Integrated Subscription Management: Manages customer subscriptions directly from email workflows.
- Unlimited Email Indexing: Learns from organizational email history for accurate responses.
- Comprehensive Analytics Dashboard: Offers metrics on response time and customer trends.
- Multi-Workspace Management: Supports separate teams or brands within one account.
- Extensive Third-Party Integrations: Connects with tools like Stripe and email providers.
- Branded Custom Domain: Enables hosting knowledge bases on your organization’s domain.
Use Cases
- Automating responses to repetitive customer support emails.
- Providing instant, brand-aligned customer service during peak periods.
- Managing and tracking customer subscription requests via email.
- Building, organizing, and sharing internal and external support documentation.
- Centralizing email support for multiple teams, products, or brands.
- Integrating with Stripe and other third-party tools for enhanced workflow.
- Reducing response times for email customer support inquiries.
FAQs
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What is SupportMatic?
SupportMatic is an AI-powered email support platform that combines AI-driven email response automation with knowledge base management to help teams respond faster and more efficiently. -
How does SupportMatic's AI Copilot work?
The AI Copilot analyzes email conversations, knowledge base content, and customer data to draft contextually accurate replies, recommend actions, manage subscriptions, and create support articles. -
What features are included in the knowledge base?
SupportMatic's knowledge base offers ready-to-launch templates, organizational tags, a Notion-inspired editor, brand customization, seamless integration with the email Copilot, and custom domain support. -
How does the pricing work?
SupportMatic offers tiered monthly plans with a free trial, starting at $15 per month, increasing for higher email volumes and additional features like unlimited workspaces and email accounts.
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