What is stunning.co?
Stunning is a specialized payment recovery platform designed for SaaS and subscription-based businesses to automate the recovery of failed payments and prevent customer churn. The platform integrates directly with Stripe and Subbly to monitor payment failures in real-time, then automatically initiates recovery sequences through multiple communication channels including email, SMS, and in-app notifications.
The system employs intelligent retry strategies and personalized messaging to maximize recovery rates, with features including backup payment methods, customizable dunning emails, payment update pages, and comprehensive recovery analytics. Businesses can track recovered revenue in real-time through detailed dashboards while focusing on growth rather than manual payment recovery tasks.
Features
- Automated Payment Recovery: Automatically retries failed charges and contacts customers through multiple channels
- Personalized Messaging: Customizable email, SMS, and in-app notifications tailored to brand voice
- Complete Dashboard: Real-time tracking of failed payments and recovery statistics
- Smart Retry Strategies: Optimized payment retry sequences over extended periods
- Multi-Channel Communication: Email, SMS, in-app notifications, and website messaging
- Backup Payment Methods: Support for alternative payment options during recovery
- Cancellation Recovery: Reactivation sequences for customers who have cancelled subscriptions
- Enterprise Scalability: Features designed to scale from solo creators to Fortune 50 companies
Use Cases
- Automating failed payment recovery for SaaS businesses
- Reducing customer churn for subscription services
- Increasing revenue recovery from payment failures
- Streamlining dunning processes for recurring billing
- Monitoring payment health for subscription platforms
- Implementing multi-channel customer communication for payment issues
- Tracking recovery performance with detailed analytics
- Scaling payment recovery operations as business grows
FAQs
-
How does Stunning compare to basic dunning emails from payment platforms?
Stunning offers more advanced features than platform defaults, including fully customizable messaging, multi-channel communication, strategic retries over longer periods, optimized payment pages, and cancellation recovery sequences. -
What technical setup is required to start using Stunning?
Users can set up their account in minutes without developer involvement using pre-written templates, though developers may be needed for advanced features. The platform offers free concierge migration assistance. -
How does the pricing structure work?
Stunning uses a fixed monthly fee based on Monthly Recurring Revenue (MRR) rather than taking a percentage of recoveries. Pricing scales with business size, starting from $120/month. -
What integration options are available beyond Stripe and Subbly?
While optimized for Stripe and Subbly, Stunning offers bespoke failed payment consultations for other billing platforms starting at $500, including strategy development and implementation assistance. -
Can Stunning integrate with other business systems?
Yes, Stunning can send failed payment events to Slack and Zapier for integration with other business tools and workflows.
