What is Strada?
Strada provides an advanced AI phone call platform specifically tailored for the insurance distribution sector. It enables insurance brokers, Managing General Agents (MGAs), and carriers to significantly scale their operations by deploying AI agents capable of handling both sales and customer service calls around the clock. This automation helps businesses manage interactions like lead qualification, renewals, quote intake, and customer support without human intervention, ensuring prompt responses and operational efficiency.
The platform focuses on delivering tangible results such as increased conversion rates through rapid lead follow-up and enhanced customer satisfaction by eliminating hold times. Strada's AI agents are designed to handle a high volume of inbound and outbound calls, integrate seamlessly with existing workflows through CRM and AMS systems, and provide valuable insights from call data. Security is a key focus, with features like SOC 2 Type 2 compliance, data isolation, and stringent privacy measures for training data and LLM interactions.
Features
- Inbound & Outbound Calling: Scale to handle thousands of automated calls.
- Live Actions: Send SMS, email, transfer calls, or trigger custom actions during calls.
- Appointment Scheduling: Conversationally schedule appointments.
- Knowledge Base Integration: Turn existing content into answers for the AI agents.
- Testing & Evaluations: Tools to ensure the accuracy and reliability of AI agent responses.
- Post-Call Workflows: Automate actions in CRM, AMS, and other systems via API after calls.
- One-Click Native Integrations: Seamless connection with relevant insurance software.
- Enterprise Security: Features SOC 2 Type 2 compliance, data isolation, and LLM privacy safeguards.
Use Cases
- Automate lead qualification calls for faster speed-to-lead.
- Handle insurance renewal calls to increase retention rates.
- Manage quote intake processes via phone.
- Provide 24/7 customer support with zero hold time.
- Act as an automated receptionist for incoming calls.
- Handle payment processing calls.
