What is Squid Alerts?
Squid Alerts is an on-call and incident management platform designed for IT organizations. It offers rule-based routing and escalation chains to determine when and how notifications are sent, ensuring efficient incident response. The platform includes features such as on-call scheduling, inbound phone numbers with call routing, and workflow automation with integrations to tools like Service Now, JIRA, Microsoft Teams, and Slack.
Security is prioritized with multi-factor authentication, data encryption in transit and at rest, and customizable security policies. Squid Alerts uses a notification-based pricing model instead of per-user billing, allowing unlimited users and teams. It supports incident management with detailed history, escalation tracking, and real-time status updates.
Features
- Notification-Based Pricing: Pay based on monthly notifications instead of per-user billing, allowing unlimited users and teams
- Inbound Phone Numbers: Includes inbound phone numbers with live call routing or voicemail transcription for voice alerts, SMS, and call routing
- Security Features: Multi-factor authentication, data encryption in transit and at rest, and customizable security policies
- Workflow Automation: Integrates with tools like Service Now, JIRA, Microsoft Teams, Slack, Splunk, and Jenkins for custom workflows
- Incident Management: Provides detailed incident screens with status, assigned users, escalation history, and associated alerts
Use Cases
- Managing on-call rotations and escalations for IT support teams
- Routing emergency calls and alerts from clients or internal systems
- Automating incident response workflows with integrations to existing tools
- Providing after-hours support with inbound phone numbers and voicemail transcription
- Tracking and resolving IT incidents with detailed history and status updates
FAQs
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What is considered a notification in Squid Alerts?
Most inbound and outbound messages count as a single notification. Long SMS messages and voice calls over one minute may increase the count, with details available in the Calculating Usage document. -
How many phone numbers can I have per team?
Each team can have one phone number, which uses the equivalent of 100 notifications per month, affecting the total notification allowance. -
Which countries does Squid Alerts support?
Currently, all capabilities work in the US, Canada (+1), and the UK (+44). Support for other countries can be requested by contacting the team. -
Can I request new features to be added?
Yes, feature requests are typically delivered quickly, often within days or weeks, as the roadmap is driven by client needs.
