Spitche Customer Ambassador Platform: Turn Customers into Brand Ambassadors.

What is Spitche?

Spitche provides a platform for businesses to build and manage customer ambassador programs, converting loyal customers and followers into active brand promoters. By rewarding social media interactions such as likes, comments, shares, and content creation, the platform significantly boosts organic reach and engagement.

It enables the collection of valuable user-generated content (UGC) and over 100 unique data points per ambassador, enriching CRM systems for highly targeted marketing automation. This approach helps reduce reliance on paid advertising, improves ad conversion rates through authentic content, and strengthens customer loyalty, leading to increased purchase frequency and average order value.

Features

Ambassador Identification & Recruitment: Identify and onboard customers, fans, and followers as brand ambassadors with high opt-in rates.
Engagement Rewarding System: Award points and levels for social media interactions (likes, comments, shares, tags) and content creation.
Extensive Data Collection: Gather 100+ unique data points per ambassador to enrich CRM and marketing automation platforms.
User-Generated Content (UGC) Collection: Facilitate the collection of authentic UGC from ambassadors for use in marketing and advertising.
Customizable Points & Rewards: Fully customize the points system, level progression, and rewards offered to ambassadors.
Analytics & Reporting Dashboards: Access dashboards for insights on ambassadors, social media activity, and UGC management.
Loyalty Building: Increase average order value (AOV) and purchase frequency by fostering stronger customer relationships.

Use Cases

Boosting social media engagement and organic reach.
Collecting authentic user-generated content (UGC) at scale.
Reducing paid social media advertising spend.
Enriching CRM with detailed customer engagement data.
Improving ad targeting and conversion rates.
Building or diversifying customer loyalty programs.
Enhancing online brand reputation through advocacy.
Converting prospects into first-time customers.

FAQs

How long does it take to set up a Spitche ambassador program?

Account setup takes about 5 minutes to connect social media pages. Launch time depends on finalizing reward and communication strategies internally, potentially within 2 weeks.
How does the points and reward system function in Spitche?

Ambassadors earn points and level up by engaging on social media (likes, comments, shares, tags) and creating content. Bonus points can be given for specific actions. Accumulated points are redeemed for rewards set by the brand.
Can the points and rewards system be customized?

Yes, the points assigned for actions, level progressions, and the rewards offered are fully customizable and can be updated anytime.
What kind of analytics does Spitche provide?

Spitche offers dashboards with insights on ambassadors (email, opt-ins, social engagement), overall brand social media activity, and allows downloading of user-generated content from Instagram.
Does Spitche offer setup help and guidance?

Yes, Spitche provides assistance during an initial onboarding call and includes a dedicated Customer Success Manager for 2 hours per month to help refine strategy and share best practices.